v1.0.0 open 98% 671 issues (656 closed — 15 open) Related issues QA #1591: Unable to resend booking via email on Alice even the email address is correct Actions QA #1656: [Bug] Seller Invoice - rate does not reflect correctly and unable to remove bk when rate is 0 Actions VOC support #836: ★★Emergency Regarding reservation transmission history via fax -630061Business Hotel Nissei Actions VOC support #837: [VOC]: Change Room Type - 983134 - La Passion Classic Hotel Actions VOC support #838: [VOC]: CHANGE DATA REQUEST - 1001263 - Edensee Ke Ga Beach Resort Actions VOC support #839: [VOC]HIGH: [OhMyHotel] Request Promotion Hotel List File from Alice Actions VOC support #840: [VOC]: CHANGE DATA REQUEST - 1001465 - Radisson RED Danang & 407978 - Sunny Ocean Hotel & Spa Actions VOC support #841: [VOC]: [Request] K25061311354H01 Actions VOC support #843: [VOC]: ADAMAS BOUTIQUE HOTEL: THAY ĐỔI HÌNH THỨC CHUYỂN KHOẢN. Actions VOC support #844: [VOC]: DATE CHANGE REQUEST - K25071010852H01 // Best Western Hotel Fino Osaka Shinsaibashi Actions VOC support #845: [VOC]: DATE CHANGE REQUEST - K25071010853H01 // Best Western Hotel Fino Osaka Shinsaibashi Actions VOC support #848: [VOC]: Regarding the Paid Amt amount displayed on 7/11 Actions VOC support #849: [VOC]: CHANGE DATA REQUEST - 905906 - RUBY STAR HOTEL Actions VOC support #851: [VOC]: Change Room Type - 429605 - Nam Cuong Nam Dinh Hotel Actions VOC support #853: [VOC]: Support to export hotelink with CMS & contract type info for VN Hotels Actions VOC support #854: [VOC]: Regarding incorporation into NEPPAN -892162 - Crystal Villa Bayside Actions VOC support #864: Paid multiple billing (have same PM SEQ) > Release 1 belong billing > PM SEQ amount should calculate again and update. Actions VOC support #870: [VOC]: Rate Discrepancy Due to Decimal Rounding (System Logic Confirmation and Possibility of Rounding Up) Actions VOC support #875: [VOC] Delete acc Biz Member Actions VOC support #876: [VOC]: Request push address Actions VOC support #880: [VOC]: 11str mapped list 20250717 Actions VOC support #881: [VOC]: CHANGE DATA REQUEST - 519310 - Sunset Beach Resort & Spa Actions VOC support #882: [VOC]: Regarding incorporation into NEPPAN -892162 - Crystal Villa Bayside Actions VOC support #885: [VOC-VN] hotellink NRF Actions VOC support #890: [VOC] Delete Biz account. Actions VOC support #898: [VOC]: Alice Update Request Actions VOC support #900: [VOC]HIGH: URGENT!! DATE CHANGE REQUEST// BOOKING 1359037133851333// K25062711957H01 Actions VOC support #902: [VOC]: DATE CHANGE REQUEST - K25071710238H01 // Ha Long DC Hotel Actions VOC support #903: [VOC]: Change date request K25071611589H01//306684510-0 Actions VOC support #907: [VOC]: [System Question] 764481 - Shinjuku Granbell Hotel Actions VOC support #908: [VOC]: Request for bug fixes for test booking 1001468 - Vessel Hotel Hiroshima Heiwa Odori Actions VOC support #909: [VOC]: Request for problem resolution 1001450 - Park Hotel Kyoto Oike Actions VOC support #910: [VOC]HIGH: Reqtest to get list of hotels are using fax Actions VOC support #911: [VOC]HIGH: [Urgent][VOC] Request to log - K25062610562H01 Hikari Actions VOC support #912: [VOC]HIGH: RATE CHANGE REQUESTED - K25070811349H01 // K25070811702H01 // K25070910040H01 // K25070911938H01 Actions VOC support #914: [VOC]: Request for Buying Rate Adjustment K25070810555H01/Bloom Vista Hotel & Conference Actions VOC support #918: [VOC]: Change Room type - 1001434 - Venusgiti Hot Spring Resort & Spa Actions VOC support #920: [VOC]: Create Booking not possible error 365564 - SEKAI HOTEL Deep Osaka Experience Actions VOC support #921: [VOC]: DATE CHANGE REQUESTED - K25071610886H01 // 1917733879 Actions VOC support #924: [VOC]: Rate change request booking A25070549944 // K25070511780H01 Actions VOC support #925: [VOC]HIGH: Reqtest to get booking list of hotels are using fax Actions VOC support #931: [VOC]: RATE CHANGE REQUESTED - K25070511073H01 // 4999006101455656473 Actions VOC support #933: [VOC]: Request for confirmation of reservation - 892162 - Crystal Villa Bayside Actions VOC support #939: [VOC]HIGH: SUPER URGENT K25071212025H01 - Hotel Monterey Fukuoka ALM changing request Actions VOC support #940: [VOC]: CHANGE DATA REQUEST - 251475 - Sochi Hotel Actions VOC support #945: [VOC]: Alice Update Request Actions VOC support #946: [VOC]: [Urgent!] Please change the Room Grade 695409 - Risen Oceanpark Hotel Actions VOC support #955: [VOC]: [VOC] Data request - Jeju 72 hotels' room type and plan Actions VOC support #958: [VOC]: Amendment date request K25071711555H01// 1945783821022666752 Actions VOC support #960: [VOC]: Request for re-notification (498861 - Hotel Wing International Sapporo Susukino) Actions VOC support #961: [VOC]: Change promotion settings request 145867 - Hotel JAL City Naha Actions VOC support #962: [VOC]HIGH: RATE CHANGE REQUEST: K25060312407H01 // Boutik Cham Hotel Nha Trang Actions VOC support #963: [VOC]: ID 983134_Payment for 01 new booking(s) Jul 04,2025: 2,754,000 VND Actions VOC support #971: [VOC]: REVERT ALLOTMENT FOR HARDBLOCK BOOKING 1940618764261400576// K25070310994H01 (Dormy Inn Premium Ginza) Actions VOC support #972: [VOC]: T Boutique Hotel 1001385 - Change cancellation all promotion to Non-refund (follow rateplan) Actions VOC support #973: [VOC]: AMENDMENT DATE REQUEST// V25072810033H01//1669100168804766 Actions VOC support #992: [VOC]: Change Room type code - 384165 - FLC Halong Bay Golf Club & Luxury Resort Actions VOC support #993: [VOC]: [OhMyHotel] Requesting the credential key Actions VOC support #1009: [VOC]: CHANGE DATA REQUEST - 111110 - Hoi An Ancient House Resort And Spa Actions VOC support #1010: [VOC]: 150312 - HOTEL TRAD Osaka Tsuruhashi (plan delete) Actions VOC support #1012: [VOC]HIGH: Date change request booking 1128141025709261 // K25072111292H01 Actions VOC support #1015: [VOC]HIGH: About non-refundable promotions Actions VOC support #1016: [VOC]: Change Room Type - 1001462 - Dusit Le Palais Tu Hoa Hanoi Actions VOC support #1017: [VOC]: RE:Date Change Request after Deadline, 1128140886213163, K25071810044H01#429793293# Actions VOC support #1018: [VOC]: Date change request booking 1946051123278389248 // K25071810750H01 Actions VOC support #1019: [VOC]: [Request] Export the list Actions VOC support #1033: [VOC]HIGH: 【XiGua Limited：4999006123047094667 】【代理订单号Agent order number：K25071310311H01】【 用户诉求 Request：Apply for refund on the first night】 Actions VOC support #1035: [VOC]: DATE CHANGE REQUEST// BOOKING 1947341824616185857// K25072210198H01 Actions VOC support #1036: [VOC]HIGH: ★★About Company Master -528403 - Daiwa Roynet Hotel Kyoto Hachijoguchi Actions VOC support #1037: [VOC]HIGH: ID 983134_Payment for 01 new booking(s) Jul 04,2025: 2,754,000 VND Actions VOC support #1038: [VOC]: [GBO] Request to change the date K25073110575H01 Actions VOC support #1060: [VOC]: Request to Change Seller Actions VOC support #1067: [VOC]: CHANGE DATA REQUEST - 831975 - Moodhoian Riverside Resort & Spa Actions VOC support #1068: [VOC]: URGENT Amendment buying rate request V25042610004H01//999240014706614 Actions VOC support #1070: Ctrip Mapping - Data did not reflect after push Actions VOC support #1077: [VOC]: [Occupancy Charge] ➡ [Room Charge] Change request 133137 - Hotel Nikko Nara Actions VOC support #1078: [VOC]: CHANGE DATA REQUEST: ROOM TYPE Actions VOC support #1079: [VOC]: CHANGE DATA REQUEST: ROOM TYPE Actions VOC support #1108: [VOC]: REQUEST FOR ISSUE BILLING BOOKINGS - SEAESTA HOTEL Actions VOC support #1116: [VOC]: Date change request booking 4999006182820053160 // K25080112122H01 Actions VOC support #1119: [VOC]: [VOC] Change buying rate - K25072111573H01 // Hotel Homers Actions VOC support #1120: [VOC]: Change room type code - 297078 - Homestead Seaview Phu Quoc Hotel Actions VOC support #1128: [VOC]: 580015 - Hotel The Rock system error Actions VOC support #1130: [VOC]HIGH: Request to amend the buying rate for K25070111405H01//Hotel Homers Actions VOC support #1133: [VOC]: DATE CHANGE REQUEST - V25080810049H01 // Halong Capella Cruise Actions VOC support #1134: [VOC]: URGENT! DATE CHANGE REQUESTED - K25080812017H01 // 308570279-0 Actions VOC support #1136: [VOC]: URGENT - Change date Request - 1632991780 // K25072211532H01 Actions VOC support #1137: [VOC]HIGH: [Request] K25070210782H01 Actions VOC support #1144: [VOC]: DATE CHANGE REQUEST// BOOKING K25080110600H01// ACM-20250801-00000579 Actions VOC support #1146: Mapping Issue - 02 bed group setting on Alice but agent confirmed 1 bedtype sent to them. Actions VOC support #1152: [VOC]HIGH: REVERT ALLOTMENT FOR HARDBLOCK BOOKING 100507933817// K25080310225H01 (Daiwa Roynet Hotel Osaka Uehonmachi) Actions VOC support #1153: [VOC]: [KROP] Request to amend the date K25081211197H01 Actions VOC support #1157: [VOC]: SUPPORT TO ISSUE BILLING Actions VOC support #1160: [VOC]: REQUEST FOR ISSUE BILLING BOOKINGS - SEAESTA HOTEL Actions VOC support #1161: [VOC]: SUPPORT TO CHANGING THE PAYMENT STATUS AND PAID AMOUNT FOR VCC BOOKINGS Actions VOC support #1166: [VOC]: [Same date check-in] - Change Date Request - K25081412507H01 // 1128141668002308 Actions VOC support #1175: [VOC]: [11st] Hotel mapping list _20250818 Actions VOC support #1176: [VOC]: DATE CHANGE REQUEST// BOOKING 1945115316640169984//K25071512273H01 Actions VOC support #1177: [VOC]HIGH: Notice of room type name change [438138 - Miyako City Osaka Tennoji] Actions VOC support #1178: [VOC]: [URGENT!/VOC] Change buying rate - K25080810023H01 Actions VOC support #1182: [VOC]: DATE CHANGE REQUEST - V25081910040H01 // Nhat Ha Lavish Hotel Actions VOC support #1183: Check lại các mail của TL lincon Actions VOC support #1188: [VOC]: DATE CHANGE REQUEST: 1128141671413313 // K25081510725H01 Actions VOC support #1191: [VOC-VN] 705669 - Night Sea Hotel mapping issue Actions VOC support #1236: [VOC]: Request for Plan Deletion Actions VOC support #1237: [VOC]: Change Room Type - 341836 - Mercure Hanoi La Gare Actions VOC support #1243: [VOC]HIGH [Ohmyhotel] Request for 3rd Party Hotel List Raw Data Actions VOC support #1247: [VOC]: [GBO] Request to modify the number of rooms K25050211002H01 Actions VOC support #1248: [VOC]: Request to amend booking dates - 4999006240460277912 // K25081911196H01 Actions VOC support #1267: [VOC]HIGH: DATE CHANGE REQUEST - K25082210756H01 // Hotel It. Osaka Shinmachi Actions VOC support #1271: [VOC]HIGH: DATE CHANGE REQUEST// BOOKING 1952757130817847296// K25080610091H01 Actions VOC support #1274: [VOC]: Request to amend the buying rate for K25071512500H01//Seoul Garden Hotel & Suites Actions VOC support #1277: [VOC]: Promotion Name Change 2 Hotel Actions VOC support #1282: [VOC]: Change Room Type - 341836 - Mercure Hanoi La Gare Actions VOC support #1304: [VOC]: Request Of Promotion Name Change Actions VOC support #1306: [VOC]: ALLOTMENT CHANGE REQUEST// 66250819135750043 // K25081911159H01 Actions VOC support #1314: Change paid amt = 0 Actions VOC support #1315: [VOC]HIGH: URGENT 186207 - Toyoko Inn Osaka Yodoyabashi Station Minami Actions VOC support #1381: Promotion Input Value Trend Analysis Actions VOC support #1385: [VOC]: DATE CHANGE REQUESTED - K25082910725H01 // 1644964538 Actions VOC support #1386: [VOC]: Request to amend booking dates - 66250823125422273 // K25082310746H01 Actions VOC support #1387: [VOC]: Date change request booking 300162114 // K25083010866H01 Actions VOC support #1388: [VOC]: DATE CHANGE REQUEST// BOOKING 1128141563716418// K25081010920H01 Actions VOC support #1389: [VOC]: Change date Request - 310478062-0 // K25090112393H01 Actions VOC support #1391: [VOC]HIGH: Payment Change V25082610083H01, V25072910059H01 to Post Pay Actions VOC support #1392: [VOC]: CHANGE DATA REQUEST - 995729 - The Up Phu Quoc Actions VOC support #1393: [VOC]: DATE CHANGE REQUEST: BOOKING K25082811643H01 // 1128142136912640 Actions VOC support #1399: [VOC]: CHANGE PROMOTION NAME - 251396 - TUI BLUE Nha Trang Actions VOC support #1401: [VOC]: The reservation of unsold rooms Aug Actions VOC support #1437: [VOC]: DATE CHANGE REQUEST// BOOKING 4999006283120713541// K25090212155H01 Actions VOC support #1438: [VOC]: DATE CHANGE REQUESTED - K25061910992H01 // 1935550463751634944 Actions VOC support #1447: [VOC]: Amend date request K25080310141H01 //4999006187199831907 Actions VOC support #1448: [VOC]: K25051310544H01//999240329129591 Actions VOC support #1449: [VOC]: Changing the payment status for BK V25041910043H01 Actions VOC support #1450: [VOC]: CHANGE DATE REQUEST - Booking K25081910030H01//300152551 Actions VOC support #1452: [VOC]: Request for Inventory Adjustment[K25090210406H01] Actions VOC support #1458: [VOC]HIGH: [OhMyHotel] Requesting the credential key Actions VOC support #1461: [VOC]Request To Change Plan's CMS 560921 - Kagoshima Washington Hotel Plaza Actions VOC support #1463: [VOC]CHANGE DATE REQUEST// BOOKING K25053110370H01// 999240351427725 Actions VOC support #1464: [VOC]: [KR SCM] Please change the buying rate - K25083010931H01 // Landing Jeju Shinhwa World Hotels & Resorts Actions VOC support #1465: [VOC]: Free cancellation request booking V25011610036H01 // KONG NA // January 20 - 23, 2025 Actions VOC support #1466: [VOC]Request a Room Type Code* change[682144] Hotel Trend Kyobashi Ekimae Actions VOC support #1467: [VOC]REQUEST TO CHANG PAYMENT STATUS: K25070710804H01 // 4999006107030701753 Actions VOC support #1488: [VOC] DATE CHANGE REQUEST// BOOKING K25090912354H01// 311124137-0 Actions VOC support #1489: [VOC] About .Biz Specifications Actions VOC support #1492: [VOC]RE: 料金/在庫の取り込みについて【オーマイホテルより】- 447548 - Hotel Wing International Izumi Actions VOC support #1493: [VOC]Change Room Type - 118691 - Champa Island Nha Trang - Resort Hotel & Spa Actions VOC support #1497: [VOC][OhMyHotel] Requesting the credential key Actions VOC support #1498: [VOC]Delete data of user email: nhuhth@mandalahotels.com.vn Actions VOC support #1499: [VOC]Request to Confirm Content Details_ Japan Hotel Actions VOC support #1505: [VOC] Date request - Rate+allotment check 0912 Actions VOC support #1507: [VOC] new plan is not mapping Actions VOC support #1508: [VOC] [OhMyHotel] Requesting the credential key Actions VOC support #1509: [VOC]CHANGE DATA REQUEST: ROOM TYPE Actions VOC support #1511: [VOC] 料金/在庫の取り込みについて【オーマイホテルより】 Actions VOC support #1515: [VOC] 【Regarding Neppan Rate Linking Issue】 542953 - Crystal Exe Nipponbashi Actions VOC support #1517: [VOC] [OhMyHotel] Requesting the credential key _For Klook Actions VOC support #1522: [VOC] REQUEST FOR ISSUE BILLING BOOKINGS - SEAESTA HOTEL AUG 2025 Actions VOC support #1523: [VOC] K25091111670H01 - Date change request Actions VOC support #1555: [VOC] Date request - Ohmy Partners Member IDs Actions VOC support #1556: [VOC] [KR SCM] Please change the BIZ member ID 601959 - [No use] Jeongseon Intoraon Hotel Actions VOC support #1580: [VOC] REQUEST TO CHANGE RATE: K25071710332H01 // 558493771 Actions VOC support #1581: [VOC] [KR SCM] Please change the BIZ member ID 601959 - [No use] Jeongseon Intoraon Hotel Actions VOC support #1593: [VOC] [KR SCM] Please change the buying rate K25090811360H01 // Ramada Sokcho Hotel Actions VOC support #1598: [VOC]: [11st] Hotel mapping list - 20250917 Actions VOC support #1599: [VOC] Date request - Rate+allotment check 0917 Actions VOC support #1607: [VOC] Request to check Dynamic Plan - JP000549/102887 Namba Oriental Hotel Actions VOC support #1613: Different cancellation policy between OMH and Channels Actions VOC support #1619: [VOC]: [OhMyHotel] Requesting the credential ke Actions VOC support #1625: [VOC]HIGH: Images reflected on B2C sites Actions VOC support #1627: [VOC]HIGH: 【Question Regarding Pending Reservation】886426-Tennen Onsen Renka no Yu Onyado Nono Kyoto Shichijo Actions VOC support #1628: [VOC] Export Data - hotels that do not have rate or allotment Actions VOC support #1630: [VOC] K25091110921H01/Shinjuku Washington Hotel Main Actions VOC support #1636: [VOC] Export Data - hotels that do not have rate or allotment Actions VOC support #1637: Allotment does not reflect Actions VOC support #1652: [VOC]: DATE CHANGE REQUEST - K25082210769H01 // Hotel It. Osaka Shinmachi Actions VOC support #1653: [VOC]: [OhMyHotel] Requesting the credential key Actions VOC support #1675: [VOC]: [GBO] Seller, User amendment RQ K25091910718H01 Actions VOC support #1676: [VOC]: Date change request booking 1385427190451577 // K25090311692H01 Actions VOC support #1684: [VOC]: Request to Delete Biz Member ID 915564 - BOOKING THE BAY Actions VOC support #1687: Data Export Actions VOC support #1689: CHANGE DATE REQUEST - BOOKING 1128142292522723//K25090811818H01 Actions VOC support #1690: [VOC]: [GBO] Request to modify the selling rate K25081910983H01 Actions VOC support #1691: [Data request] 03rd party code Actions VOC support #1695: Push manual - Ctrip Actions VOC support #1702: [VOC]: Amendment date K25081110402H01//1616323987145944 Actions VOC support #1703: [VOC]: CHANGE DATE REQUEST - BOOKING 1128141860696043//K25082211848H01 Actions VOC support #1712: [Log request] K25091910349H01 // BAEKHAK JAYURO RESORT Actions VOC support #1716: [VOC]: [OhMyHotel] Requesting the credential key Actions VOC support #1717: [VOC]: DATE CHANGE REQUEST - V25090510003H01 // Skool Plus Vung Tau Actions VOC support #1720: [Log request] K25090810915H01 // Shinjuku Washington Hotel Main Actions VOC support #1721: [Export error Booking] Wrong Cancellation policy has been affected on booking. Actions VOC support #1722: [Data request] Newest Bookable hotels in 30/60/90/120 days Actions VOC support #1723: [VOC]: [GBO] [GBO] Request to change the date K25090210069H01 Actions VOC support #1736: [VOC]: CHANGE DATE REQUEST K25091611851H01// 1128142344337450 Actions VOC support #1744: [VOC]: Number of Room Change Request - K25051612001H01 Actions VOC support #1747: [VOC]: CHANGE ALLOTMENT REQUEST - Hotel Hotel Monterey La Soeur Ginza - BOOKING 1128142292522723//K25090811818H01 Actions VOC support #1749: [Marketing]_Export Hana Card booking data. Actions VOC support #1754: Export data as requested (Hotel Bookings / Flight Bookings). Actions VOC support #1758: [VOC] Issue 200395 - Ocean to you Resort Sokcho Seorak Beach Hotel and condo Actions VOC support #1763: OCC display on room list Actions VOC support #1782: [VOC] Date request - Rate+allotment check 0922 & please check my question below. Actions VOC support #1785: [VOC]: [KR SCM] Please change the BIZ member ID 952668 - GLOCALOCA Actions VOC support #1786: [VOC]: [KR SCM] Please change the check out date - K25092511286H01// Roynet Hotel Seoul Mapo Actions VOC support #1792: [VOC] Request for Plan Deletion Actions VOC support #1793: [VOC]: Change Room Type Code - 1001536 - FTE Ha Long Hotel Actions VOC support #1797: [VOC]: [KR SCM] Please amend the buying rate - K25090611528H01 // Kolon Seacloud Hotel Actions VOC support #1799: [VOC]: [GBO] Request to modify the selling rate K25083011941H01 Actions VOC support #1801: [VOC]: Change Room Type - 905840 - Radisson Blu Hotel Halong Bay Actions VOC support #1807: [VOC]: Request for Plan Deletion Actions VOC support #1809: ALLOTMENT CHANGE REQUEST// BOOKING K25092511286H01// 1128142545739708// Roynet Hotel Seoul Mapo Actions VOC support #1828: [VOC] Request for Promotion Deletion Actions VOC support #1830: [VOC] CHANGE DATA REQUEST: ROOM VIEW + ROOM TYPE Actions VOC support #1834: [VOC] Change Data For Huong Viet Hotel & Vietnam Taste Hotel Quy Nhon - Beachfront Actions VOC support #1838: [VOC] Change Data For Muong Thanh Grand Sai Gon Centre Hotel Actions VOC support #1842: [Mapping] Hotel did not display on Alitrip side Actions VOC support #1859: Confirmation Request Regarding Plan Data Not Being Updated on Temairazu Actions VOC support #1884: [VOC]: DATE CHANGE REQUEST// BOOKING K25101110982H01// 7595240 Actions VOC support #1885: [VOC]: DATE CHANGE REQUEST // BOOKING V25101110035H01// 1669101854212961 (22Land Moon West Lake) Actions VOC support #1886: [VOC]: Change Room Type - 741450 - DeLaSol Sapa Hotel Actions VOC support #1901: [VOC]: ALLOTMENT CHANGE REQUEST// BOOKING K25092511286H01// 1128142545739708// Roynet Hotel Seoul Mapo Actions VOC support #1907: [VOC]: About the Promotion Actions VOC support #1927: Export 03rd party hotel code Actions VOC support #1930: [VOC]: ★★About the notation of B2C sites Actions VOC support #1932: [VOC]: 【OHMYHOTEL&CO様】新規契約のお願い Actions VOC support #1933: [VOC]: REVERT ALLOTMENT FOR BOOKING K25092511121H01// Hotel Monterey Fukuoka Actions VOC support #1940: [VOC]: 料金表送付の件【スマイルホテル和歌山】 Actions VOC support #1954: [VOC]: K25100110293H01 // 1128142734659606 // REQUEST TO UPDATE VCC AMOUNT Actions VOC support #1955: [VOC]: Selling rate Currency changing requested K25092510614H01 // 1623202301-1 Actions VOC support #1959: [VOC]: [VOC] Request to amend the date - K25092510933H01 Actions VOC support #1960: [Marketing] - KEIHAN 1+1 promotion (Only revise) Actions VOC support #1963: [VOC]: REQUEST FOR ISSUE BILLING BOOKINGS - SEAESTA HOTEL SEP 2025 Actions VOC support #1980: [VOC]: Delete user account biz member of 343060 Kin Hotel Thi Sach Actions VOC support #1981: [VOC]: CHANGE DATE REQUEST - BOOKING V25101810005H01//1128143262987302 Actions VOC support #1982: [VOC]: DATE CHANGE REQUEST// BOOKING K25100211361H01// 66251002193819964// Hotel Vista Osaka Namba Actions VOC support #1988: New Macau CUR add for Alice Actions VOC support #1990: [VOC]: [GBO] Request to change the date K25101711343H01 Actions VOC support #1991: Date request - Rate+allotment available Actions VOC support #1992: [VOC]: CHANGE DATE REQUEST// BOOKING K25101011477H01//100601918502 Actions VOC support #2016: [VOC]: Change Room Type - 1001429 - The Five Residences Hanoi Actions VOC support #2017: [VOC]: DATE CHANGE REQUEST// BOOKING K25102111572H01// 314614582-0// Thanh Tai Hotel 2 Actions VOC support #2026: [VOC]: [11st] Hotel mapping list - 20251022 Actions VOC support #2053: [VOC]HIGH: [VOC] Request to check lowest rate for JP hotels - 20251023 Actions VOC support #2057: [VOC]HIGH: Change room type - 805285 - Ha Long Essence Classic Hotel Actions VOC support #2059: Billing update data - paid amount is different with V.Sum amount Actions VOC support #2061: [VOC]Request chnaging data - 605343 Lancaster Legacy Hotel & Apartments Actions VOC support #2069: [OhMyHotel] Requesting the credential key Actions VOC support #2076: [Ohmyhotel] New Booking - K25042312241H01 Actions VOC support #2077: Change room type - 1001195 - 22Land Cosmos Hotel Actions VOC support #2078: REQUEST CHANGE DATE// BOOKING 1400821018256911// K25101212076H01 Actions VOC support #2109: Export hotel list with payment method is prepay/cash Actions VOC support #2112: Amend date request - V25102210025H01 // SangKyu Yoo Actions VOC support #2120: Export booking which have issue of cancellation policy. Actions VOC support #2123: Amend date request - V25102210025H01 // SangKyu Yoo Actions VOC support #2127: [URGENT] Please change the date K25101512559H01 // Hotel Nongshim Actions VOC support #2128: [VOC] Request for hotel list with Dynamic Package promotion Actions VOC support #2139: Request to change Remittance Amt Actions VOC support #2140: [System Question] 209291 - Shinagawa Prince Hotel Actions VOC support #2147: Date request - Rate+allotment check 1031 Actions VOC support #2164: Please amend the buying rate K25101212076H01 / Hotel ZINC Actions VOC support #2165: Change date Request - K25090911530H01 Actions VOC support #2166: DATE CHANGE REQUEST// BOOKING K25102612166H01// 315077300-0 Actions VOC support #2171: [VOC]ASAP Date request - Rate+allotment check 1103 & please check my request as below. Actions VOC support #2172: DATE CHANGE REQUESTED - K25103111520H01 // 66251031160242418 Actions VOC support #2175: Dat update request - K25082812043H01 Actions VOC support #2184: 828977 - Hotel Shin-Imamiya allotment request Actions VOC support #2203: RE: Regarding the reservation of unsold rooms 1103 Actions VOC support #2206: Request export 03rd party code Actions VOC support #2212: Change Room type code - 1001434 - Venusgiti Hot Spring Resort & Spa Actions VOC support #2213: DATE CHANGE REQUEST// BOOKING K25082511993H01// 1128141956986407// Hotel Oriental Express Osaka Shinsaibashi Actions VOC support #2220: [KR SCM] Please amend the buying rate K25101510940H01// Ramada Sokcho Hotel Actions VOC support #2255: Change Room type code - 223444 - Ale Nhatrang Hotel Actions VOC support #2269: [VOC] Export excel file from July 1 to August 31 Actions VOC support #2271: Update payment period for trader La Casa Hotel Gwangmyeong - 601892 Actions VOC support #2275: Change Room Type - 1001346 - Hotel de Lagom Hanoi Actions VOC support #2278: [VOC] Request for data correction Actions VOC support #2285: Change Room Type - 770847 - 22Land Residence Hotel & Spa 71 Hang Bong Hoan Kiem Actions VOC support #2286: Change Room Type - 740979 - 22Land Residence Hotel Actions VOC support #2287: Change Room Type - 580133 - D'Lioro Hotel & Resort Actions VOC support #2307: REQUEST FOR ISSUE BILLING BOOKINGS - SEAESTA HOTEL OCT 2025 Actions VOC support #2308: System Log Check – Cut Off Date Setting for 186055 - Toyoko Inn JR Kobe Station Kita Actions VOC support #2309: [VOC] Data request - Payment Email Log Actions VOC support #2311: Change Room Type - 166923 - The Tray Hotel Hai Phong Actions VOC support #2314: CHANGE DATA REQUEST: ROOM TYPE Actions VOC support #2315: Change Date Request - K25111311754H01 Actions VOC support #2320: [Dotbiz+Alice] Change logo seller regular (19) in voucher. Actions VOC support #2327: Request to modify the date: J25111310007H01 // Business Trip in Japan Actions VOC support #2332: CHANGE DATA REQUEST: ROOM TYPE Actions VOC support #2334: [Marketing]Design page with banners for introducing Japan Hotel Promotion Actions VOC support #2335: [Marketing]Design page with banners for introducing Korea Hotel Promotion Actions VOC support #2338: K25111114233H01 // Hotel Monte Hermana Fukuoka Actions VOC support #2339: [VOC] Reuqest to amend the date - K25101410807H01 Actions VOC support #2352: [11st] Hotel mapping list - 20251117 Actions VOC support #2354: [Urgent!] [History Request] 460759 - Osaka Excel Hotel Tokyu Actions VOC support #2359: Correct billing 742007 Actions VOC support #2388: [KR SCM] Please change the BIZ member ID SR HOTEL SADANG (No use) - 602585, [No Use] SR Hotel Seoul Magok - 600454 Actions VOC support #2392: HANGE DATA REQUEST - 145392 - Hoang Ngoc Beach Resort Actions VOC support #2401: [Marketing] Design page for talkdeal - Take Gwangmyeong Actions VOC support #2402: DATE CHANGE REQUEST// BOOKING K25111611373H01// 7839275// Seaside Resort Actions VOC support #2404: Please amend the buying rate K25102311712H01/ Ecoland Hotel Actions VOC support #2408: Export Data - Traders Actions VOC support #2410: CHANGE DATA REQUEST Actions VOC support #2425: Change room type - 294391 - Palago Hotel - Binh Thanh District Actions VOC support #2426: Re: URGENT - Free cancellation Request - K25102212043H01 // SHIMIZU MASAMI, check-in on 4th NOV Actions VOC support #2427: Change Room Type - 837670 - Central Hills Pu Luong Resort Actions VOC support #2434: 【Regarding Plan Creation】886450 - Oyado Uraku Actions VOC support #2436: [Marketing] New OMH banners for Sapporo Yuki Matsuri promotion Actions VOC support #2437: [Marketing] New OMH banners for Japanese hot springs promotion Actions VOC support #2439: [Marketing] Modification of banners for Japan Hotel Promotion Actions VOC support #2440: CHANGE DATA REQUEST Actions VOC support #2441: 1001536 - FTE Ha Long Hotel Actions VOC support #2442: Change Data Request For 177159 - Do Thanh Residence By DDH Actions VOC support #2444: [URGENT/VOC] Request to change the buying rate - K25101312431H01//Ramada Sokcho Hotel Actions VOC support #2445: [OhMyHotel] Requesting the credential key Actions VOC support #2446: REQUEST FOR ISSUE BILLING BOOKINGS - VENICE HOTEL PHU QUOC NOV 2025 Actions VOC support #2451: [Marketing] New OMH banners for Vietnam Luxury Hotel&Resort Actions VOC support #2456: [Marketing] Hotel Recommendation Actions VOC support #2466: Change number of rooms request booking 1989235627983507456 // K25111411979H01 Actions VOC support #2467: RE: Regarding the reflection of CMS Plan Code/Room Type Code -702996 - TWIN-LINE HOTEL YANBARU OKINAWA JAPAN Actions VOC support #2488: Change Room Type Code - 606106 - Bong Sen Sai Gon Hotel Actions VOC support #2492: [OMH] Date request - Rate+allotment check 1201 & please check my request as below. Actions VOC support #2493: DATE CHANGE REQUEST// BOOKING K25111412189H01// 1128143773106836 Actions VOC support #2495: Log request - 614653 - Shinjuku Washington Hotel Main Actions VOC support #2496: Hardblock Allotment - Allotment restore error Actions VOC support #2498: DATE CHANGE REQUEST - K25102911080H01 // WON HYOJI - 63226 Actions VOC support #2499: Hardblock Allotment - Update allotment again for hotel 235485 Actions VOC support #2500: [System Question] About Breakfast / No meal Setting Actions VOC support #2502: 200170_Stayzada_change comp type 1 to Seller(API) Actions VOC support #2508: [OhMyHotel] Requesting the credential key Actions VOC support #2512: [GBO] Reuqest to amend the counts of rooms K25110611659H01 Actions VOC support #2516: Event&Deals_Copy Ohmy Settings to Hana Events Actions VOC support #2517: Change Date Request Booking K25120211072H01 Actions VOC support #2518: [Marketing] Design page for talkdeal - Grab the Ocean Songdo Actions VOC support #2522: In the Alice/Dotbiz create-booking page – Need a field to enter the seller booking code Actions VOC support #2523: [Request] 135413 - Ryukyu Onsen Senagajima Hotel Actions VOC support #2525: About room type mapping with CMS Actions VOC support #2527: Date change request booking K25111312398H01 // 704276152342 Actions VOC support #2529: Export hotel list with 03rd party code Actions VOC support #2531: Re: About room type mapping with CMS Actions VOC support #2532: Change Date Request Booking K25120211843H01 Actions VOC support #2536: Request to Delete Biz Member ID / 605167 - 하제하랑 Actions VOC support #2539: Change date for Unsold Booking Actions VOC support #2540: Request to change existing promotion name Actions VOC support #2542: [Urgent] Please amend the buying rate K25110410443H01 // Hotel Sirius Actions VOC support #2543: [GBO] RQ Check in/out date change K25120411549H01 Actions VOC support #2550: Change Room Type Code - 191581 - La Santé Hotel & Spa Actions VOC support #2553: Change Room Type Code - 770847 - 22Land Residence Hotel & Spa 71 Hang Bong Hoan Kiem Actions VOC support #2574: [Marketing] Hotel Recommendation Actions VOC support #2575: Request to Delete Biz Member ID / 605400 - 브이아이피 Actions VOC support #2576: About making a reservation Actions VOC support #2577: CHANGE PROMOTION NAME - 805524 - The Costa Nha Trang Residences Actions VOC support #2583: Request to reset extranet password Actions VOC support #2586: Re: Booking Rejection and Next Booking Deduction// Booking K25112711373H01 Actions VOC support #2587: Regarding the cancellation policy setup - Hotel Vista Sendai Actions VOC support #2597: UEEGENT!!! REQUEST TO CHANGE THE PAYMENT STATUS FOR BK K25121010894H01 Actions VOC support #2604: [OMH] Date request - Rate+allotment check 1215 & please check my request as below. Actions VOC support #2605: Change room type code hotel 1001510 M Village Hotel Kim Ma Actions VOC support #2606: Date change request booking K25113010200H01//1128144143600734 Actions VOC support #2607: Request to delete plan -1001637 - OMO5 Yokohama Bashamichi Actions VOC support #2612: URGENTLY K25110311330H01 // 1128143624888909 Actions VOC support #2618: [Marketing]Design page with banners for introducing Hotel Promotion(Thailand, HK, Taiwan) Actions VOC support #2622: [OhMyHotel] Requesting the credential key Actions VOC support #2632: Cancellation amount displaying on booking detail Actions VOC support #2637: [Error] VCC status Actions VOC support #2638: Re: [VOC] Request for plan log - JP001308 Washington R&B Hotel Umeda-Higashi Actions VOC support #2642: DATE CHANGE REQUEST// BOOKING K25120310373H01// 1995948535652163584// The Knot Sapporo Actions VOC support #2643: CHANGE DATE REQUEST: K25120310630H01 // 1128144247817058 Actions VOC support #2644: [Request] 749871 - Hotel Resol Stay Akihabara Actions VOC support #2648: [11st] Hotel mapping list - 20251216 Actions VOC support #2649: CHANGE DATA REQUEST: ROOM TYPE Actions VOC support #2662: Change Room Type Code - 591036 - The Hanoi Club Hotel & Residences Actions VOC support #2663: CHANGE DATE REQUEST - BOOKING V25121010100H01//1128144418110257 Actions VOC support #2664: [Marketing]Design page with banners for introducing 'ShillaStay' Promotion Actions VOC support #2665: [URGENT] Re: Please add the buying rate K25121310822H01 Actions VOC support #2666: REVERT ALLOTMENT REQUEST: K25102611410H01 // 1128143455063180 Actions VOC support #2676: Data request Actions VOC support #2678: REGARDING ON-SITE INCIDENT - 19281463 // V25112610022H01 // LIANG JUNWEI Actions VOC support #2691: - Time Sale Promotion Not Reflected[886586 - Hotel Century Art] Actions VOC support #2709: URGENT! DATE CHANGE REQUEST - K25113011937H01 // Hotel Gracery Shinjuku Actions VOC support #2726: Audit: Locate all occurrences of "alice" across admin/dotbiz/extrane Actions VOC support #2727: [URGENT!] Please amend the buying rate K25091110805H01 // Sejong Hotel Actions VOC support #2728: Change Alice > Ellis Actions VOC support #2729: Payment Method Change - Wyndham Soleil Da nang Actions VOC support #2735: DATE CHANGE REQUESTED - K25122211754H01 // 5008013746228750188 Actions VOC support #2774: FW: Fw: RE: RE: 写真を見つけました！お送りします！寺坂より Actions VOC support #2776: DATE CHANGE REQUEST// BOOKING V25072110005H01// 1359037714341511// Seashells Phu Quoc Hotel & Spa Actions VOC support #2777: Change Date Request// Booking K25100911041H01// 1128143006595973// DoubleTree by Hilton Kyoto Higashiyama Actions VOC support #2783: Request to remove promotion Actions VOC support #2793: Export hotel list with 03rd party code Actions VOC support #2820: QR Code Landing Page_TITF 2026 (Thailand) & PTAA Travel Tour Expo 2026 (Philippines) Actions VOC support #2826: RE: Fw: RE: RE: 写真を見つけました！お送りします！寺坂より Actions VOC support #2827: [Request] Change the status of billing Actions VOC support #2832: Revert ALM For Booking K25121812488H01// Zentis Osaka Actions VOC support #2833: [URGENT!] Please amend the buying rate K25123011224H01 // Hotel Park Habio Actions VOC support #2834: Change Date Request// Booking K26010410314H01 Actions VOC support #2835: DATE CHANGE - K25122310108H01 // Seaesta Hotel Nha Trang Actions VOC support #2836: [VOC] Request file - Hotel promotion list : JP+KR Actions VOC support #2837: NUMBER OF ROOM CHANGE REQUEST - K25121512033H01 // Seaesta Hotel Nha Trang Actions VOC support #2838: Request for Seoul Hotels PIC Change and Status Update Actions VOC support #2839: Unable to open sale for rateplan Actions VOC support #2847: 【Issue with Room Plan Not Reflected in System】886426 - Tennen Onsen Renka no Yu Onyado Nono Kyoto Shichijo Actions VOC support #2848: Re: [VOC] Request file - Hotel promotion list : JP+KR Actions VOC support #2849: DATE CHANGE REQUEST// BOOKING 1971278188894097408// K25092610299H01 Actions VOC support #2850: [ELLIS] Hotel List Availability Export - 20260106 Actions VOC support #2852: The reservation of unsold rooms Dec Actions VOC support #2853: CHANGE DATA REQUEST - 141246 - Starcity Hotel & Condotel Beachfront Nha Trang Actions VOC support #2854: Delete biz member - [No use] Indi Present Hotel - 601859 Actions VOC support #2864: 【Issue with Room Plan Not Reflected in System】167495 - Onyado Nono Namba Natural Hot Spring Actions VOC support #2868: [VOC] The booking list export failed because the exclude function was not working. Actions VOC support #2875: [VOC] HIGH: Payment method Change - 606209 - Prague Hotel Actions VOC support #2882: [OMH] Date request - Rate+allotment check 0112 & please check my request as below. Actions VOC support #2883: Amendment date request - 1400822754901891 // K25122310187H01 Actions VOC support #2884: DATE CHANGE REQUESTED - K26010611429H01 // 322055271-0 Actions VOC support #2885: CHANGE DATE REQUEST: 318934934-0 // K25120711543H01 Actions VOC support #2886: Date change request booking 5017020980476356553 // K26010710455H01 Actions VOC support #2891: [332116 - Osaka Tokyu REI Hotel] Request for Assistance with Plan Re-mapping / Rollback Actions VOC support #2892: REQUEST FOR ISSUE BILLING BOOKINGS - SEAESTA HOTEL NOV & DEC 2025 Actions VOC support #2894: Unable to create booking 106620 ANA Crowne Plaza Kanazawa Actions VOC support #2902: Re: Please revise the buying rate K25121111410H01 Actions VOC support #2907: Amendment date request K26010311359H01//100706919695 Actions VOC support #2918: [VOC] Different meal plan between RX and Ellis, booking K26011312442H01 Actions VOC support #2923: Date Change Request Booking K26011411074H01// 1622924494807225 Actions VOC support #2924: Hardblock allotment change request HTL-WBD-828997605 // K25100410469H01 Actions VOC support #2926: Please change the check-in/out date - K26011311967H01 // The Best Jeju Seongsan Hotel Actions VOC support #2928: Design 'Osaka Last Minute' Promotion Actions VOC support #2930: Adjust Room type code of 113786 Pan Pacific Hanoi Actions VOC support #2931: Re: Amendment date request K26010311359H01//100706919695 Actions VOC support #2934: 03rd party code of all hotels Actions VOC support #2935: [GBO] Request for Payment Cancellation K26010911767H01 Actions VOC support #2937: [Check the sales status]1001256 - Hiyori Stay Kyoto Kamogawa Actions VOC support #2939: REQUEST FOR ISSUE BILLING BOOKINGS - PANDANUS RESORT DEC 2025 Actions VOC support #2941: Re: [OHMYHOTELVN] GIT Quotation Request – 35 Pax Korean group (Twin) | Check-in Thu, 8 Jan 2026 - Intercontinental Hotel Nha Trang Actions VOC support #2950: Billing Adjustment for Convergent API Actions VOC support #2957: [OhMyHotel] Requesting the credential key Actions VOC support #2959: About the allocation notation Actions VOC support #2960: DATE CHANGE REQUESTED - K26011810049H01 // 5017021007117631780 Actions VOC support #2963: DATE CHANGE REQUEST// BOOKING V26011210056H01// 1128145060899869 Actions VOC support #2971: [GBO] RQ Check in/out date change K26011712366H01 Actions VOC support #2972: Date change request booking 1128144413195490 // K25121010990H01 Actions VOC support #2976: Create New Booking Not Reflecting Reopened Traders Immediately Actions VOC support #2980: CHANGE DATE REQUEST - HTL APPROVED - BOOKING K26011711529H01//8278384 Actions VOC support #2985: Unable to complete payment for billing on Ellis Actions VOC support #2986: Request to change promotion conditions Actions VOC support #2987: Issue billing for tentative reservation Actions VOC support #2988: V25120910054H01//1128144405127964 Actions VOC support #2989: Change date Request - K26011610148H01 Actions VOC support #2994: *URGENT* 179835 - Pandanus Resort // Change promotion status to Non-Refundable Actions VOC support #2995: Add English Content URL to Singapore Website Actions VOC support #2997: CHANGE DATA REQUEST 886483// 1001445 // 322836 Actions VOC support #2999: List of 3rd party code - 20260127 Actions VOC support #3003: Traders Notify CMS/PMS correction request Actions VOC support #3004: REQUEST FOR ISSUE BILLING BOOKINGS - PANDANUS RESORT JAN 2026 Actions VOC support #3005: Ellis ID and PW reset request Actions VOC support #3006: Amendment date request // 1128144538360134 // K25121911238H01 Actions VOC support #3008: Change Date Request Booking K25122911444H01//5008013762717583379 Actions VOC support #3014: CHANGE DATA REQUEST - 850760 - Sea Sense Resort Actions VOC support #3015: Please delete the BIZ member ID 605524 - [No Use] 커넥티드 호텔 구로 Actions VOC support #3016: Compile and Organize Website Images by Category Actions VOC support #3025: 616308 Hotel Il Grandit Actions VOC support #3026: Change date request K26012512255H01//1976641408 Actions VOC support #3027: DATE CHANGE REQUEST - K26012512255H01 // TUI BLUE Tuy Hoa – Wellness & Retreat Hotel Actions VOC support #3028: ALLOTMENT MODIFY REQUEST - K26012610119H01 // Daiwa Roynet Hotel Yotsubashi Actions VOC support #3031: Change payment status - K26013111532H01 Actions VOC support #3032: Change Room View - 1001487 - Maison Nha - Boutique Apartment (16 NK) Actions VOC support #3036: Booking Pending status - checking allotment deduction Actions VOC support #3039: Change payment status - K26012410557H01 Actions VOC support #3040: [PIC Input Request] from JP SCM Actions VOC support #3043: Exclusive Allotment Change Request 886622 - Seaesta Hotel Nha Trang Actions VOC support #3044: HB allotment - discrepancy Actions VOC support #3045: Request for deletion Actions VOC support #3048: Allotment change request booking K26012511811H01 Actions VOC support #3050: DATE CHANGE REQUEST - K26012811188H01 // The Vissai Hotel Ninh Binh Actions VOC support #3052: Vendor Payment setup update - 604207 Best Western Plus Nagoya Sakae (Email title: 請求エラーの件) Actions VOC support #3055: CHANGE DATA REQUEST - 229439 - Montgomerie Links Hotel & Villas Actions VOC support #3060: [GBO] RQ to change the number of guest K26012710352H01 Actions VOC support #3061: Change Date Request - 1385430451406019 // K26020210963H01 Actions VOC support #3063: Change payment status - K26012712905H01 Actions VOC support #3069: SUPPORT FOR EXPORTING HOTEL EMAIL LISTS FROM ELLIS Actions VOC support #3070: Manual File - Create example muanual ohmyhotel by AI Actions VOC support #3072: RE: 部屋タイプ/プランの取り込みについて【オーマイホテルより】 Actions VOC support #3073: CHANGE DATA REQUEST Actions VOC support #3076: HB Allotment discrepancy - Request to update Actions VOC support #3077: Vendor Payment setup update - 982751 - the b sapporo Actions VOC support #3079: Request to create credential key - LEISURE TO YOU Actions VOC support #3081: Change Date Request - K26020810012H01// 66260207230325758 Actions VOC support #3083: [Urgent/GBO] Full Log RQ K26020711004H01 Actions VOC support #3131: FW: 室タイプ連動につきまして - たびのホテル石狩様 - [オーマイホテルより] 1001671 - Tabino Hotel Ishikari Actions VOC support #3137: REQUEST FOR ISSUE BILLING BOOKINGS - PANDANUS RESORT FEB 2026 Actions VOC support #3138: Request Change Payment Status & Buying Rate// Booking K25122910632H01 Actions VOC support #3141: Change Date Request - K26020810012H01// 66260207230325758 Actions VOC support #3143: Difference contract company, 478764 - Avani Central Busan Hotel Actions VOC support #3146: RE: 施設様からのお問い合わせにつきまして[オーマイホテルより] 854153 – Hotel Patio Dogo Actions VOC support #3149: Revert Billing Status for Billing 761588 Actions VOC support #3152: Request change rateplan fo unsold booking Actions VOC support #3156: 施設様からのお問い合わせにつきまして[オーマイホテルより] 854153 – Hotel Patio Dogo Actions VOC support #3159: 【Request to Change Room Grade】1001587 - HOTEL AMANEK Asakusa Sakurabashi Actions VOC support #3160: Request for correction of Issue Date and Due Date Actions VOC support #3169: Request export list 3rd party code Actions VOC support #3174: DATE CHANGE REQUEST - K26013011770H01 // 886622 - Seaesta Hotel Nha Trang Actions VOC support #3178: Export Database of Vietnam Hotels list Actions VOC support #3201: Request to remove payment period Actions
