VOC

Dear All,
CC: anh Joseph Vo Vo

Room list which export from Alice.

As you know, occupancy does not set on room level, occ will be set in rateplan level.
Export room list are including the occ information. However, if the room have multiple rateplan with different occ. The room list just displays occ of 1 rateplan randomly. It is causing confusion of channels as it is related to mapping.

Example:
Hotel 685675 - Daiwa Roynet Hotel Osaka Kitahama
Room 1269031 - Standard Double Non Smoking
This room have 02 rateplan:
Rateplan 794735 - No Meal
Rateplan 795229 - No Meal Single Use

When we export room list to send to channel for mapping. Occ information of this room is displaying as min 1 max 1 which is occ of rateplan 795229 - No Meal Single Use
Therefore, the mapping of this room on Qiyouji is sinhgle use for this room.
When booking occurred (Booking K25090410557H01 // Daiwa Roynet Hotel Osaka Kitahama)
Channel is confusing and blaming us as below:

Kindly check and consider if we need to change the export information in this case. Room information and occ will be needed for mapping with channels, please check with HQ and GBO team for this case.

Thank you