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VOC support #1627

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[VOC]HIGH: 【Question Regarding Pending Reservation】886426-Tennen Onsen Renka no Yu Onyado Nono Kyoto Shichijo

Added by ziniy Kang 6 months ago. Updated 5 months ago.

Status:
완료성공(Resolve)
Priority:
보통(Normal)
Assignee:
Daniel Do
Target version:
v1.0.0
Start date:
09/18/2025
Due date:
09/18/2025
% Done:

0%

Estimated time:
2.00 h
Part:
Build env.:

Description

886426 Tennen Onsen Renka no Yu Onyado Nono Kyoto Shichijo
Most of the bookings of this hotel which were booked since 07th Sep 25 until were failed with this error: Cms booking error, 室タイプ：29の利用日：2025-09-20はプラン料金が異なっています

JP team is asking if this error happened due to sync data or any other issue. If it was fail due to sync data, why it took for long time like this.

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picture675-1.png (352 KB) picture675-1.png ziniy Kang, 09/18/2025 04:01 AM
image.png (81.8 KB) image.png Daniel Do, 09/18/2025 09:44 AM
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 #1

Updated by Daniel Do 6 months ago

  • Due date set to 09/18/2025
  • Status changed from 신규(New) to 진행(Doing)
  • Start date set to 09/18/2025
  • Estimated time set to 2.00 h
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 #2

Updated by Daniel Do 6 months ago

For the check-in date 20/09/2025, our system always responds with no data for Qunar channel.

I don’t know why they are sending so many bookings like that. (Maybe there cached data)
Please contact them to check again.

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 #3

Updated by Dan Hoang 5 months ago

  • Status changed from 진행(Doing) to QA test
  • Assignee changed from Dan Hoang to Tracy Tran
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 #4

Updated by Tracy Tran 5 months ago

  • Status changed from QA test to 완료성공(Resolve)
  • Assignee changed from Tracy Tran to Daniel Do

Informed JP team

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