VOC support #2632
closedCancellation amount displaying on booking detail
100%
Description
K25092510096H01 // Hotel Haven
This booking is subject to a cancellation fee. The total amount of KRW 30,347 to be paid to the hotel is correct; however, the hotel is asking why that specific amount has been applied to the cancellation fee.
I have confirmed that other bookings are showing the same issue as well.
Ex. K25081512122H01 // Shinsegae Youngrangho Resort.png)
Files
| image.png (110 KB) image.png | |||
| 이미지 (1).png (112 KB) 이미지 (1).png | |||
| picture110-1.png (221 KB) picture110-1.png | |||
| picture110-2.png (137 KB) picture110-2.png | |||
| picture110-3.png (47.7 KB) picture110-3.png | |||
| image.png (140 KB) image.png | |||
| picture508-1.png (177 KB) picture508-1.png | Create BK (Postman) | ||
| picture508-2.png (270 KB) picture508-2.png | BK (Web) | ||
| picture508-3.png (136 KB) picture508-3.png | Cancel BK (Postman) | ||
| picture508-4.png (245 KB) picture508-4.png | Cancel Charge (Web) |
Updated by Daniel Do 2 months ago
- Due date set to 12/26/2025
- Status changed from 신규(New) to QA test
- Assignee changed from Daniel Do to Tracy Tran
- Start date set to 12/26/2025
- % Done changed from 0 to 100
- Estimated time set to 1.00 h
- Build env. set to Prod
This value has been inserted into booking processing, but it's not used anywhere.
We've tried to fix it before, but some of the logic could cause a risk issue for the booking process.
So we'll keep it to today.
=> Solution: Remove UI show this value
Updated by Tracy Tran 2 months ago
- Status changed from QA test to 피드백(Feedback)
- Assignee changed from Tracy Tran to Daniel Do
We cannot remove this field on UI as it is using for updating cancellation charge manual if any.
Please check and advise
anh Joseph Vo
Updated by Joseph Vo 8 days ago
- File picture110-1.png picture110-1.png added
- File picture110-2.png picture110-2.png added
- File picture110-3.png picture110-3.png added
New case:
Dear Team, K26021811389H01 // Eldorado Resort
This booking was canceled with free cancellation based on the vendor policy, however, a seller-side cancellation fee of USD 6.26 was applied.
However, the “Cancel Charge” under the buying rate is showing as KRW 870,000, and the same amount is also displayed in the extranet. The hotel is currently inquiring about this discrepancy.
Could you please check and advise why the amount of KRW 870,000 is being displayed? Thank you!
Updated by Holden Dang 8 days ago
- File image.png image.png added
- File picture508-1.png picture508-1.png added
- File picture508-2.png picture508-2.png added
- File picture508-3.png picture508-3.png added
- File picture508-4.png picture508-4.png added
- Status changed from QA test to 완료(Done)
- Assignee changed from Holden Dang to Tracy Tran
Tested on Dev env => Passed
