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VOC support #2308

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System Log Check – Cut Off Date Setting for 186055 - Toyoko Inn JR Kobe Station Kita

Added by Tracy Tran 4 months ago. Updated 3 months ago.

Status:
완료성공(Resolve)
Priority:
긴급(Emergency)
Assignee:
Target version:
Start date:
11/13/2025
Due date:
11/13/2025
% Done:

100%

Estimated time:
1.00 h
Part:
Build env.:
Prod

Description

Dear Team

JP team request:
Regarding, 186055 - Toyoko Inn JR Kobe Station Kita

Could you please check the system log to see when the Cut Off Date for the following plan was changed to “5 days before check-in”?

Plan SEQ: 305195

This is because a same-day reservation occurred for a plan that had a cut-off date of 5 days. (K25111214208H01)

Thanks&Best Regards


Files

Screenshot 2025-11-13 140134.png (54.5 KB) Screenshot 2025-11-13 140134.png Daniel Do, 11/13/2025 07:02 AM
Screenshot 2025-11-13 140218.png (70.4 KB) Screenshot 2025-11-13 140218.png Daniel Do, 11/13/2025 07:04 AM
Screenshot 2025-11-13 142005.png (230 KB) Screenshot 2025-11-13 142005.png Daniel Do, 11/13/2025 07:22 AM
picture436-1.png (115 KB) picture436-1.png Tracy Tran, 11/25/2025 03:33 AM

Related issues

Related to Ellis improvement - 결함(Bug) #2398: [issue] precheck with cutoff day issue완료(Done)Daniel Do11/27/202512/12/2025

Actions
Actions #1

Updated by Daniel Do 4 months ago

  • Due date set to 11/13/2025
  • Status changed from 신규(New) to 진행(Doing)
  • Start date set to 11/13/2025
  • Estimated time set to 1.00 h
Actions #2

Updated by Daniel Do 4 months ago

Maybe they bypass the search call and just do a precheck and booking.

Search response no data
!Screenshot 2025-11-13 140134.png!

But precheck has response success

Log

Actions #3

Updated by Dan Hoang 4 months ago

Actions #4

Updated by Tracy Tran 3 months ago

informed JP

Actions

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