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VOC support #911
closed[VOC]HIGH: [Urgent][VOC] Request to log - K25062610562H01 Hikari
Start date:
07/21/2025
Due date:
12/04/2025
% Done:
100%
Estimated time:
1.00 h
Part:
Build env.:
Prod
Description
This OMH booking, there is 1 room.
But on Hikari, there are 2 rooms, and Hikari requested the system log regarding this booking.
Please kindly provide the log to check issue.
Files
| picture958-1.png (192 KB) picture958-1.png | |||
| 2025-07-21_133709.png (84.7 KB) 2025-07-21_133709.png | |||
| 2025-07-21_134247.png (84.9 KB) 2025-07-21_134247.png | |||
| picture456-1.png (32.4 KB) picture456-1.png |
Updated by Daniel Do 8 months ago
- File 2025-07-21_133709.png 2025-07-21_133709.png added
- File 2025-07-21_134247.png 2025-07-21_134247.png added
Base on log, their request booking for rate plan code 1 room: 280554|2^0.
But price and data rooms is 2 rooms.
They need send rate plan code like that: 280554|2^0/2^0
Sample
Updated by Tracy Tran 8 months ago
- Status changed from 완료(Done) to 피드백(Feedback)
Need to check and fix again as discussion.
Updated by ziniy Kang 3 months ago
- File picture456-1.png picture456-1.png added
- Due date changed from 07/21/2025 to 12/04/2025
- Status changed from 피드백(Feedback) to 완료성공(Resolve)
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