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VOC support #924

closed

[VOC]: Rate change request booking A25070549944 // K25070511780H01

Added by ziniy Kang 8 months ago. Updated 8 months ago.

Status:
완료성공(Resolve)
Priority:
보통(Normal)
Assignee:
Tom Dong
Target version:
v1.0.0
Start date:
07/23/2025
Due date:
07/23/2025
% Done:

100%

Estimated time:
2.00 h
Part:
Build env.:
Prod

Description

Kindly help us to amend the rates of this booking A25070549944 // K25070511780H01 as follows :

Original Vendor Sum Amt: 331,500 KRW
New Vendor Sum Amt: 0
Original Vendor Revenue Amt: 14,633 KRW
New Vendor Revenue Amt: 346,133 KRW

Original Billing Revenue: 1,565 JPY
New Billing Revenue: 37,0202 JPY

VCC status : Approved => Cancelled ( KR Team confirm they received the VCC cancellation receipt from hotel )
Other information is unchanged.

Reason : The hotel agreed to free cancellation but there was no confirm from agent, hotel accidentally charged VCC and now agreed to cancel booking for free, KR Team received the VCC cancellation receipt from hotel and confirm to change buying rate to 0 first.

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 #1

Updated by Tom Dong 8 months ago

  • Due date set to 07/22/2025
  • Status changed from 신규(New) to 진행(Doing)
  • Start date set to 07/22/2025
  • Estimated time set to 2.00 h
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 #2

Updated by Tom Dong 8 months ago

  • Due date changed from 07/22/2025 to 07/23/2025
  • Start date changed from 07/22/2025 to 07/23/2025
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 #3

Updated by Tom Dong 8 months ago

  • Status changed from 진행(Doing) to 완료(Done)
  • Assignee changed from Tom Dong to Tracy Tran
  • % Done changed from 0 to 100
  • Build env. set to Prod
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 #4

Updated by Tracy Tran 8 months ago

  • Status changed from 완료(Done) to 완료성공(Resolve)
  • Assignee changed from Tracy Tran to Tom Dong

Checked on PROD ok

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