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VOC support #2891

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[332116 - Osaka Tokyu REI Hotel] Request for Assistance with Plan Re-mapping / Rollback

Added by Tracy Tran about 2 months ago. Updated about 2 months ago.

Status:
완료성공(Resolve)
Priority:
긴급(Emergency)
Assignee:
Target version:
Start date:
01/12/2026
Due date:
01/12/2026
% Done:

100%

Estimated time:
1.00 h
Part:
Build env.:
Prod

Description

Dear System Team,
Sorry to trouble you, but I need your assistance regarding the facility plan mapping.
While removing unnecessary plans for this hotel 332116 - Osaka Tokyu REI Hotel using the Release button (as shown in the screenshot below), I accidentally released the mappings for some plans that should not have been disconnected.

I attempted to re-map them; however, possibly due to the large number of plans, the relevant plan names are not appearing in the Not Mapped list, making it difficult to proceed with re-mapping.
The plans that require re-mapping are listed below:

Please check the atatched file.
If re-mapping only specific plans is not possible, would it be possible to roll back the entire mapping for this facility instead?
As this is time-sensitive, I would really appreciate it if you could look into this as soon as possible.
I apologize for the inconvenience and thank you very much for your support.
Best regards,
Sangeun


Files

Actions #2

Updated by Daniel Do about 2 months ago

  • Status changed from 신규(New) to 진행(Doing)
  • Start date set to 01/12/2026
Actions #3

Updated by Daniel Do about 2 months ago

  • Due date set to 01/12/2026
  • Status changed from 진행(Doing) to QA test
  • Assignee changed from Daniel Do to Tracy Tran
  • % Done changed from 0 to 100
  • Estimated time set to 1.00 h
  • Build env. set to Prod
Actions #4

Updated by Tracy Tran about 2 months ago

  • Status changed from QA test to 완료성공(Resolve)
  • Assignee changed from Tracy Tran to Daniel Do

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