VOC support #2891
closed[332116 - Osaka Tokyu REI Hotel] Request for Assistance with Plan Re-mapping / Rollback
100%
Description
Dear System Team,
Sorry to trouble you, but I need your assistance regarding the facility plan mapping.
While removing unnecessary plans for this hotel 332116 - Osaka Tokyu REI Hotel using the Release button (as shown in the screenshot below), I accidentally released the mappings for some plans that should not have been disconnected.
I attempted to re-map them; however, possibly due to the large number of plans, the relevant plan names are not appearing in the Not Mapped list, making it difficult to proceed with re-mapping.
The plans that require re-mapping are listed below:
Please check the atatched file.
If re-mapping only specific plans is not possible, would it be possible to roll back the entire mapping for this facility instead?
As this is time-sensitive, I would really appreciate it if you could look into this as soon as possible.
I apologize for the inconvenience and thank you very much for your support.
Best regards,
Sangeun
Files
Updated by Daniel Do about 2 months ago
- Status changed from 신규(New) to 진행(Doing)
- Start date set to 01/12/2026
Updated by Daniel Do about 2 months ago
- Due date set to 01/12/2026
- Status changed from 진행(Doing) to QA test
- Assignee changed from Daniel Do to Tracy Tran
- % Done changed from 0 to 100
- Estimated time set to 1.00 h
- Build env. set to Prod
Updated by Tracy Tran about 2 months ago
- Status changed from QA test to 완료성공(Resolve)
- Assignee changed from Tracy Tran to Daniel Do
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