VOC support #3146
closedRE: 施設様からのお問い合わせにつきまして[オーマイホテルより] 854153 – Hotel Patio Dogo
100%
Description
Dear Team,
854153 – Hotel Patio Dogo
Issue: For some plans, rates have not been synchronized to Ellice from September 2, 2025 up to today.
The rates were synchronized correctly until September 1, 2025. However, starting from September 2 onward, the rates are suddenly displayed as JPY 0.
JP Team contacted Neppan Customer Support, they informed us as follows:
“The rates have been updated properly, and no errors or abnormalities were detected on Neppan’s side.
Since Neppan only updates the rates, it is possible that the rates were overwritten to JPY 0 in the OMH management screen after the update.”
Files
| image.png (150 KB) image.png | |||
| 6188a2fa-5c4f-4c2d-920a-8fe5975b2474.png (27.8 KB) 6188a2fa-5c4f-4c2d-920a-8fe5975b2474.png | |||
| 836953.png (116 KB) 836953.png | |||
| 836954.png (88.5 KB) 836954.png |
Related issues
Updated by calvin dev 15 days ago
- Status changed from 신규(New) to 진행(Doing)
- Start date set to 02/23/2026
Updated by calvin dev 15 days ago
- File 836953.png 836953.png added
- File 836954.png 836954.png added
I have checked the logs and found that the price of 0 is being sent from Neppan itself. Please verify the mapping between the two sides.
PAB18113,836953
PAB18114,836954
Updated by calvin dev 15 days ago
- Status changed from 진행(Doing) to 완료(Done)
- Assignee changed from calvin dev to Tracy Tran
Updated by Tracy Tran 15 days ago
- Status changed from 완료(Done) to 완료성공(Resolve)
- Assignee changed from Tracy Tran to calvin dev
informed JP team
Updated by Tracy Tran 14 days ago
- Related to VOC support #3156: 施設様からのお問い合わせにつきまして[オーマイホテルより] 854153 – Hotel Patio Dogo added
Updated by calvin dev 13 days ago
- Due date set to 02/24/2026
- % Done changed from 0 to 100
