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VOC support #2987

closed

Issue billing for tentative reservation

Added by Tracy Tran about 2 months ago. Updated about 1 month ago.

Status:
완료성공(Resolve)
Priority:
보통(Normal)
Assignee:
Target version:
Start date:
02/05/2026
Due date:
02/05/2026
% Done:

100%

Estimated time:
Part:
Build env.:
Prod

Description

Dear Tom,

As you know that our system could not issue billing with minus amount. However, JPAC team informed that We were not able to issue the billing by combining it with other bookings.

In accounting practice, when an error is found in the amount of a past booking, it is common not to modify the original data. Instead, the incorrect amount is recorded as a negative entry and the correct amount is recorded as a positive entry.

This is because revising the original data would make it difficult to identify the change when reviewing the records later.

Therefore, we would appreciate it if you could enable the system to create payment data even for negative amounts.

Booking K26012111843H01

Please support to issue billing for this booking.


Files

picture892-1.png (11.3 KB) picture892-1.png Tom Dong, 02/05/2026 03:01 AM
picture386-1.png (134 KB) picture386-1.png Tracy Tran, 02/05/2026 03:42 AM
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