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VOC support #2935
closed[GBO] Request for Payment Cancellation K26010911767H01
Start date:
01/16/2026
Due date:
01/16/2026
% Done:
100%
Estimated time:
Part:
Build env.:
Prod
Description
Dear Harry,
Booking K26010911767H01
Due to a system error, the payment cancellation was not processed successfully.
As a result, the KRAC team has completed the credit card payment cancellation through Nice Payments.
Please proceed with processing the payment cancellation in the Ellis accordingly and change the Billing Sum Amt to ‘0’.
C Payment: change to Not Paid
Payment: add 1 line for fully cancell payment.
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