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VOC support #2587
closedRegarding the cancellation policy setup - Hotel Vista Sendai
Start date:
12/11/2025
Due date:
12/11/2025
% Done:
100%
Estimated time:
Part:
Build env.:
Description
Dear Team,
165753-Hotel Vista Sendai
Room Type: Standard Double Non Smoking
Rate Plan No: 289245
We have noticed that the cancellation policy for this booking has been changed, but we are unable to locate any record of this modification.
Could you kindly assist the hotel in checking when the policy was changed and provide the name of the PIC who processed it?
The previous setup : 1day before check-in: 100%
Current setup:
Thank you very much for your support.
Best regards,
My
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