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VOC support #2587
closedRegarding the cancellation policy setup - Hotel Vista Sendai
Start date:
12/11/2025
Due date:
12/11/2025
% Done:
100%
Estimated time:
Part:
Build env.:
Description
Dear Team,
165753-Hotel Vista Sendai
Room Type: Standard Double Non Smoking
Rate Plan No: 289245
We have noticed that the cancellation policy for this booking has been changed, but we are unable to locate any record of this modification.
Could you kindly assist the hotel in checking when the policy was changed and provide the name of the PIC who processed it?
The previous setup : 1day before check-in: 100%
Current setup:
Thank you very much for your support.
Best regards,
My
Files
Updated by calvin dev 3 months ago
- Status changed from 신규(New) to 진행(Doing)
- Start date set to 12/11/2025
Updated by calvin dev 3 months ago
- Status changed from 진행(Doing) to 완료(Done)
- Assignee changed from calvin dev to Tracy Tran
- % Done changed from 0 to 100
Plan này thay đổi CXL vào ngày 2025-09-19, nhưng không rõ ai là người update CXL.
Vì chỉ bật log để theo dõi thay đổi CXL từ ngày 2025-10-17.
Updated by Tracy Tran 3 months ago
- Status changed from 완료(Done) to 완료성공(Resolve)
- Assignee changed from Tracy Tran to calvin dev
informed JP team
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