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VOC support #2426

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Re: URGENT - Free cancellation Request - K25102212043H01 // SHIMIZU MASAMI, check-in on 4th NOV

Added by Tracy Tran 4 months ago. Updated 3 months ago.

Status:
완료성공(Resolve)
Priority:
보통(Normal)
Assignee:
Tom Dong
Target version:
v1.0.0
Start date:
11/24/2025
Due date:
11/24/2025
% Done:

100%

Estimated time:
Part:
Build env.:
Prod

Description

Dear VOC and VNOP Team,

We have received the refund for booking K25102212043H01, amounting to VND 800,000, as per our Citi card statement.

Please assist us by changing the buying rate to 0 and updating the payment status to "Not Paid" for the booking K25102212043H01

V Payment: change to Not Paid
Vendor Sum Amt: change to 0
Vendor Revenue Amt: change to 0
Billing Revenue: change to 0
VCC status: change to Fully Cancelled

Files

fgrf.PNG (196 KB) fgrf.PNG Tracy Tran, 11/24/2025 03:26 AM
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 #1

Updated by Tom Dong 4 months ago

  • Due date set to 11/24/2025
  • Status changed from 신규(New) to 진행(Doing)
  • Start date set to 11/24/2025
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 #2

Updated by Tom Dong 4 months ago

  • Status changed from 진행(Doing) to 완료(Done)
  • Assignee changed from Tom Dong to Tracy Tran
  • % Done changed from 0 to 100
  • Build env. set to Prod
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 #3

Updated by Tracy Tran 3 months ago

  • Status changed from 완료(Done) to 완료성공(Resolve)
  • Assignee changed from Tracy Tran to Tom Dong
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