VOC

I have an additional request regarding the billing confirmation email, since there was an actual billing case yesterday.

Regarding the email sent to the SCM team
1. I checked the email that was sent for the failed booking case, and I need to confirm whether it was developed according to the storyboard.
1) I requested that the email be sent in three separate cases based on the hotel’s country information, but it was sent all mixed together.
-> Since one KR hotel and one VN hotel failed, one email should have been sent to the KR SCM team and one to the VN SCM team.
2) since this email should only be sent when a failure occurs, it should not have been sent to the JP SCM team.
3) this email was supposed to be sent at 23:59, but it was sent at 23:57. I’d like to know why.

2. Request for the email sent to the hotel
- I would like to receive the email that was sent to the hotel as well.
- Please forward the billing notification email for the Billing No. below to my email.
- Billing No.: 756020, 756030, 756026, 756033
- zia email : hj.han@ohmyhotel.com

3. Occurrence Time
this part might have been confusing, but the Occurrence Time I wanted is the time when the system attempted to send the email to the hotel.
Please use the format “YYYY-MM-DD HH:MM.”

this is the file KR SCM got