VOC support #2076
closed
[Ohmyhotel] New Booking - K25042312241H01
Added by Tracy Tran 4 months ago.
Updated 4 months ago.
Description
Dear VOC,
The hotel has successfully charged the remaining amount of VND 3,815,000 for booking K25102010287H01 by card, after deducting VND 4,600,000 from booking K25042312241H01.
Regarding booking K25102010287H01, please refer to the image below for Payment report detail from the Citi comm card and assist us with the following:
Changing the Payment status from "Not Paid" to " Fully paid"
Changing the Payment Type from "Prepay/VCC" to " Prepay/Card"
Thank you for your support!
Files
Tracy Tran wrote:
Dear VOC,
The hotel has successfully charged the remaining amount of VND 3,815,000 for booking K25102010287H01 by card, after deducting VND 4,600,000 from booking K25042312241H01.
Regarding booking K25102010287H01, please refer to the image below for Payment report detail from the Citi comm card and assist us with the following:
Changing the Payment status from "Not Paid" to " Fully paid"
Changing the Payment Type from "Prepay/VCC" to " Prepay/Card"
Thank you for your support!
V payment = change to Fully paid
Vendor balance = change to 0
- Due date set to 10/28/2025
- Status changed from 신규(New) to QA test
- Assignee changed from Tom Dong to Tracy Tran
- Start date set to 10/28/2025
- % Done changed from 0 to 100
- Build env. set to Prod
- Status changed from QA test to 피드백(Feedback)
- Assignee changed from Tracy Tran to Tom Dong
Dear Tom Dong,
The booking need to be changed is K25102010287H01
Not booking K25042312241H01 cause that is title of email between VNAC team and hotel for deduction only.
- Status changed from 피드백(Feedback) to 완료성공(Resolve)
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