VOC support #1613
closed
Different cancellation policy between OMH and Channels
Added by Tracy Tran 6 months ago.
Updated 5 months ago.
Description
K25082310402H01 - Meituan
K25090511920H01 - Agoda
These 02 bookings are NRF on our side but it were refundable on channel. Please support to check which cancellation policy that we sent to channel.
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241092 - Gladsheim Hotel
Room Plan: 782889 - Room Only
Vendor Promotion: 503042 - Early Bird-7일전 얼리버드
Room Plan: 782890 - Room Only
Vendor Promotion: 503037 - Min & Max Nights-2연박
This is promotion and rateplan of the above bookings, please check if there are any change of cancellation policy related. Cause channel did not pay these booking as refundable on their side.
Files
- Status changed from 신규(New) to 진행(Doing)
- Start date set to 09/18/2025
- Due date set to 09/19/2025
- Status changed from 진행(Doing) to 완료(Done)
- % Done changed from 0 to 100
- Build env. set to Dev
- Status changed from 완료(Done) to 진행(Doing)
- % Done changed from 100 to 0
- Build env. deleted (
Dev)
- Due date changed from 09/19/2025 to 09/22/2025
- Status changed from 진행(Doing) to 신규(New)
- Start date changed from 09/18/2025 to 09/22/2025
pending, check other high voc
- Status changed from 신규(New) to 진행(Doing)
- Related to 결함(Bug) #1631: [VOC issue] Update search and precheck API to check CXL expired date like booking API added
- Status changed from 진행(Doing) to 완료(Done)
- % Done changed from 0 to 100
- Build env. set to Prod
- Status changed from 완료(Done) to QA test
- Assignee changed from calvin dev to Tracy Tran
- Status changed from QA test to 완료성공(Resolve)
- Assignee changed from Tracy Tran to calvin dev
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