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VOC support #1613

closed

Different cancellation policy between OMH and Channels

Added by Tracy Tran 6 months ago. Updated 5 months ago.

Status:
완료성공(Resolve)
Priority:
높음(High)
Assignee:
Target version:
Start date:
09/22/2025
Due date:
09/22/2025
% Done:

100%

Estimated time:
Part:
Build env.:
Prod

Description

K25082310402H01 - Meituan
K25090511920H01 - Agoda
These 02 bookings are NRF on our side but it were refundable on channel. Please support to check which cancellation policy that we sent to channel.

241092 - Gladsheim Hotel
Room Plan: 782889 - Room Only
Vendor Promotion: 503042 - Early Bird-7일전 얼리버드

Room Plan: 782890 - Room Only
Vendor Promotion: 503037 - Min & Max Nights-2연박
This is promotion and rateplan of the above bookings, please check if there are any change of cancellation policy related. Cause channel did not pay these booking as refundable on their side.


Files

image (11).png (18 KB) image (11).png Tracy Tran, 09/17/2025 09:24 AM
image.png (235 KB) image.png calvin dev, 09/22/2025 03:04 AM

Related issues

Related to Ellis improvement - 결함(Bug) #1631: [VOC issue] Update search and precheck API to check CXL expired date like booking API완료성공(Resolve)calvin dev09/18/202509/19/2025

Actions
Actions #1

Updated by calvin dev 6 months ago

  • Status changed from 신규(New) to 진행(Doing)
  • Start date set to 09/18/2025
Actions #2

Updated by calvin dev 6 months ago

  • Due date set to 09/19/2025
  • Status changed from 진행(Doing) to 완료(Done)
  • % Done changed from 0 to 100
  • Build env. set to Dev
Actions #3

Updated by calvin dev 6 months ago

  • Status changed from 완료(Done) to 진행(Doing)
  • % Done changed from 100 to 0
  • Build env. deleted (Dev)
Actions #4

Updated by calvin dev 6 months ago

  • Due date changed from 09/19/2025 to 09/22/2025
  • Status changed from 진행(Doing) to 신규(New)
  • Start date changed from 09/18/2025 to 09/22/2025

pending, check other high voc

Actions #5

Updated by calvin dev 6 months ago

  • Status changed from 신규(New) to 진행(Doing)
Actions #6

Updated by calvin dev 6 months ago

  • Related to 결함(Bug) #1631: [VOC issue] Update search and precheck API to check CXL expired date like booking API added
Actions #7

Updated by calvin dev 6 months ago

Actions #8

Updated by calvin dev 6 months ago

  • Status changed from 진행(Doing) to 완료(Done)
  • % Done changed from 0 to 100
  • Build env. set to Prod
Actions #9

Updated by ziniy Kang 6 months ago

  • Status changed from 완료(Done) to QA test
  • Assignee changed from calvin dev to Tracy Tran
Actions #10

Updated by Tracy Tran 5 months ago

  • Status changed from QA test to 완료성공(Resolve)
  • Assignee changed from Tracy Tran to calvin dev

Noted

Actions

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