VOC support #1489
closed
[VOC] About .Biz Specifications
Added by Tracy Tran 6 months ago.
Updated 6 months ago.
Description
Dear Tom,
Please support to check this case.
JP team informed that the hotel considers the total billing amounts for the one case in June and for July as correct.
Since the billing has actually been processed, payments from OMH have also been confirmed.
Nevertheless, the hotel claims it is strange that the billing numbers have been removed.
It seems that the billing was accidentally removed on the hotel side this time.
Is it possible to trace the history and restore the billing numbers?
.png)
.png)
I checked the booking K25032111540H01 and found the history of issue billing 750886 but when i checked the billing number in Vendor billing, I could not find it. It seem that it has been deleted.
Please support to check who and when it was deleted.
Thank you
Files
- Due date set to 09/12/2025
- Status changed from 신규(New) to 완료(Done)
- Assignee changed from Tom Dong to Tracy Tran
- Start date set to 09/12/2025
- % Done changed from 0 to 100
- Estimated time set to 3.00 h
- Status changed from 완료(Done) to 신규(New)
- Assignee changed from Tracy Tran to Tom Dong
- Status changed from 신규(New) to 진행(Doing)
billing 750886 đã delete bở SureStay Plus Hotel by Best Western Shin Osaka shin-osaka@bwhotels.jp
| API_SERVICE_URL |
METHOD_NAME |
REQUEST_MESSAGE |
TRANSACTION_FROM_DATETIME |
| --------------- |
----------- |
--------------- |
------------------------- |
| /admin/settlement/invoice |
DELETE |
{"language":"KO","country":"KR","stationTypeCode":"STN02","currency":"KRW","condition":{"invoiceSeq":750886}} |
2025-08-29 12:54:00 |
- Status changed from 진행(Doing) to 완료(Done)
- Assignee changed from Tom Dong to Tracy Tran
- Build env. set to Prod
- Status changed from 완료(Done) to 피드백(Feedback)
- Assignee changed from Tracy Tran to Tom Dong
JP team would like to restore the billing same as status before it was deleted. Please check and advise.
Tracy Tran wrote in #note-6:
JP team would like to restore the billing same as status before it was deleted. Please check and advise.
This part can generate a new billing. The status can be restored after creation. Please export for me the bookings that need billing.
Kindly format the Excel file according to the required template
| AppliedFromDate |
AppliedToDate |
BookingItemCode |
HotelCode |
VendorCode |
BankAccountNumber |
Currency |
DepositDueDate |
| ----------------- |
--------------- |
----------------- |
----------- |
------------ |
------------------- |
---------- |
---------------- |
| 2025-03-30 |
2025-08-31 |
K25052010977H01 |
886622 |
603451 |
8021100038168 |
VND |
08/09/2025 |
- Assignee changed from Tom Dong to Tracy Tran
Dear Tom,
JP Team provided the file as attached.
JP team would like to restore the billing same as status before it was deleted.
- Due date changed from 09/12/2025 to 09/23/2025
- Status changed from 진행(Doing) to QA test
- Assignee changed from Tom Dong to Tracy Tran
- Estimated time changed from 3.00 h to 4.00 h
- Status changed from QA test to 완료성공(Resolve)
- Assignee changed from Tracy Tran to Tom Dong
Also available in: Atom
PDF
