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VOC support #3151

closed

[VOC] Check email booking hotel 886463 - Ebenezer Hotel

Added by Joseph Vo 14 days ago. Updated 14 days ago.

Status:
완료성공(Resolve)
Priority:
보통(Normal)
Assignee:
Daniel Do
Target version:
-
Start date:
02/24/2026
Due date:
02/24/2026
% Done:

100%

Estimated time:
0.50 h
Part:
Build env.:
Prod

Description

Request :
886463 - Ebenezer Hotel

K26022311135H01 / K26022311442H01
K26022210241H01 / K26022210251H01
K26022212239H01 / K26022310205H01

The hotel said they did not receive the email with the 6 booking/cancellation sheets yesterday.
Could you please let us know if there was any issue and whether it has been resolved?
We would also like to check if there have been any similar cases where other hotels did not receive the emails. Thanks

Files

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Screenshot 2026-02-24 090759.png (69.7 KB) Screenshot 2026-02-24 090759.png Daniel Do, 02/24/2026 02:09 AM
others_hotels_email_error.xlsx (50.7 KB) others_hotels_email_error.xlsx Daniel Do, 02/24/2026 02:19 AM
Booking_email_error_only_failed.xlsx (18.2 KB) Booking_email_error_only_failed.xlsx Daniel Do, 02/24/2026 04:06 AM
3151.PNG (509 KB) 3151.PNG Tracy Tran, 02/24/2026 07:13 AM
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