VOC support #3151
closed[VOC] Check email booking hotel 886463 - Ebenezer Hotel
100%
Description
Request :
886463 - Ebenezer Hotel
K26022311135H01 / K26022311442H01
K26022210241H01 / K26022210251H01
K26022212239H01 / K26022310205H01
The hotel said they did not receive the email with the 6 booking/cancellation sheets yesterday.
Could you please let us know if there was any issue and whether it has been resolved?
We would also like to check if there have been any similar cases where other hotels did not receive the emails. Thanks
Files
Updated by Daniel Do 14 days ago
- File Screenshot 2026-02-24 090759.png Screenshot 2026-02-24 090759.png added
- File others_hotels_email_error.csv added
- Due date set to 02/24/2026
- Status changed from 진행(Doing) to 완료(Done)
- % Done changed from 0 to 100
- Estimated time set to 0.50 h
- Build env. set to Prod
We are experiencing delivery blocks when sending emails to booking@ebenezerhotel.com.
The same issue is occurring with several other hotels listed in the attached Excel files.
Please check and list the email addresses to use as alternative mailing services for them. (Sendgrid or Mailjet)
Updated by Daniel Do 14 days ago
Moved to Maijet service to send to: booking@ebenezerhotel.com
