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VOC support #3083

closed

[Urgent/GBO] Full Log RQ K26020711004H01

Added by Tracy Tran 29 days ago. Updated 29 days ago.

Status:
완료성공(Resolve)
Priority:
긴급(Emergency)
Assignee:
Daniel Do
Target version:
v1.0.0
Start date:
02/09/2026
Due date:
02/09/2026
% Done:

100%

Estimated time:
1.00 h
Part:
Build env.:
Prod

Description

Dear Team,

The booking is for Cove Suite Terrace Ocean View, and the guest has raised a complaint that this booking was for Ocean Suite.
Booking K26020711004H01

Could you please provide the full log files so that we can verify if there was any issue with the room information we provided to the agent?

Thanks.

Best Regards,

Jane

Files

Download all files
image.png (32.8 KB) image.png Tracy Tran, 02/09/2026 06:25 AM
Screenshot 2026-02-09 145951.png (93.2 KB) Screenshot 2026-02-09 145951.png Daniel Do, 02/09/2026 08:02 AM
9450374-Request + Response.xml (1.89 KB) 9450374-Request + Response.xml Daniel Do, 02/09/2026 08:02 AM
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 #1

Updated by Daniel Do 29 days ago

  • Status changed from 신규(New) to 진행(Doing)
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 #2

Updated by Daniel Do 29 days ago

Log data Ellis system response to them:

And the booking log of them:
!9450374-Request + Response.xml!

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 #3

Updated by Daniel Do 29 days ago

  • Due date set to 02/09/2026
  • Status changed from 진행(Doing) to QA test
  • Assignee changed from Daniel Do to Tracy Tran
  • Start date set to 02/09/2026
  • % Done changed from 0 to 100
  • Estimated time set to 1.00 h
  • Build env. set to Prod
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 #4

Updated by Tracy Tran 29 days ago

  • Status changed from QA test to 완료성공(Resolve)
  • Assignee changed from Tracy Tran to Daniel Do

informed KR team

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