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VOC support #2950

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Billing Adjustment for Convergent API

Added by Tracy Tran about 2 months ago. Updated about 2 months ago.

Status:
완료성공(Resolve)
Priority:
긴급(Emergency)
Assignee:
Target version:
Start date:
01/19/2026
Due date:
01/19/2026
% Done:

100%

Estimated time:
Part:
Build env.:
Prod

Description

Dear Tom,

Channel: Convergent API - 200182
This channel has been changed the payment period from 15 days to weekly. However, the booking was grouped incorrect for billing.
Please support to adjust the billing as below:

Invoice 759910 - Check Out (2026/01/19 ~ 2026-01-25)
Please group all the bookings related to this period which occurred under this channel. Kindly check the attached file for your references.

Invoice 759722 - Check Out (2026/01/16 ~ 2026-01-31)
Change period to Check Out (2026/01/16 ~ 2026-01-18)
Please group all the bookings related to this period which occurred under this channel. Kindly check the attached file for your references.

*Please process it as soon as possible as we need to send these invoice to channel and request them to settle it for us. *


Files

Convergent _ 19-25 Jan.xlsx (84.7 KB) Convergent _ 19-25 Jan.xlsx Tracy Tran, 01/19/2026 04:09 AM
Convergent _ 16-18 Jan.xlsx (48.9 KB) Convergent _ 16-18 Jan.xlsx Tracy Tran, 01/19/2026 04:09 AM
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