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결함(Bug) #288

closed

[VOC]HIGH: [KR OP] Payment Processing Issue_300289 | (주)스트리밍하우스

Added by ziniy Kang 10 months ago. Updated 9 months ago.

Status:
완료성공(Resolve)
Priority:
높음(High)
Assignee:
Target version:
Start date:
05/19/2025
Due date:
05/22/2025
% Done:

100%

Estimated time:
4.00 h
Spent time:
Part:
Build env.:
Prod

Description

Please support to check the payment issue on Dotbiz.
Seller: (주)스트리밍하우스 - 300289
According to KR team, Dotbiz becomes unresponsive at the card payment stage when they're to make a booking under a non-refundable policy with this account, and the booking does not go through.
They've confirmed that there are no issues when attempting card payment for other bookings.
I tried to reproduce this issue on PROD by test hotel and test aaount on Dotbiz but could not. An error message displayed when I create the booking as below:(picture)

Cannot check the payment issue. Please check and advise.


Files

picture444-1.png (100 KB) picture444-1.png ziniy Kang, 05/16/2025 06:23 AM
image.png (117 KB) image.png Tracy Tran, 05/20/2025 02:23 AM
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