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결함(Bug) #288

closed

[VOC]HIGH: [KR OP] Payment Processing Issue_300289 | (주)스트리밍하우스

Added by ziniy Kang 10 months ago. Updated 9 months ago.

Status:
완료성공(Resolve)
Priority:
높음(High)
Assignee:
Target version:
Start date:
05/19/2025
Due date:
05/22/2025
% Done:

100%

Estimated time:
4.00 h
Spent time:
Part:
Build env.:
Prod

Description

Please support to check the payment issue on Dotbiz.
Seller: (주)스트리밍하우스 - 300289
According to KR team, Dotbiz becomes unresponsive at the card payment stage when they're to make a booking under a non-refundable policy with this account, and the booking does not go through.
They've confirmed that there are no issues when attempting card payment for other bookings.
I tried to reproduce this issue on PROD by test hotel and test aaount on Dotbiz but could not. An error message displayed when I create the booking as below:(picture)

Cannot check the payment issue. Please check and advise.


Files

picture444-1.png (100 KB) picture444-1.png ziniy Kang, 05/16/2025 06:23 AM
image.png (117 KB) image.png Tracy Tran, 05/20/2025 02:23 AM
Actions #1

Updated by Joseph Vo 10 months ago

  • Assignee changed from Joseph Vo to calvin dev
Actions #2

Updated by calvin dev 10 months ago

  • Status changed from 신규(New) to 진행(Doing)
  • Estimated time set to 4.00 h

https://ohmyhotel.biz/login
ID: Test@1234
PW: Test@1234

Actions #3

Updated by ziniy Kang 10 months ago

  • Start date set to 05/19/2025
Actions #4

Updated by calvin dev 10 months ago

waiting tracy reproduce

Actions #5

Updated by Tracy Tran 10 months ago

Use another account to test and it is working as normal for the payment page.
Unable to reproduce with other account.

Checking with KR team again before solving this issue. Waiting for reply

Actions #6

Updated by calvin dev 10 months ago

  • Status changed from 진행(Doing) to 피드백(Feedback)
  • % Done changed from 0 to 80
Actions #7

Updated by calvin dev 10 months ago

  • Due date set to 05/22/2025
  • Status changed from 피드백(Feedback) to 완료(Done)
  • % Done changed from 80 to 100

It checked

Actions #8

Updated by ziniy Kang 10 months ago

  • Status changed from 완료(Done) to 완료성공(Resolve)
Actions #9

Updated by calvin dev 9 months ago

  • Build env. set to Prod

done

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