VOC support #2632
closed
Cancellation amount displaying on booking detail
Added by Tracy Tran 3 months ago.
Updated 7 days ago.
Description
K25092510096H01 // Hotel Haven
This booking is subject to a cancellation fee. The total amount of KRW 30,347 to be paid to the hotel is correct; however, the hotel is asking why that specific amount has been applied to the cancellation fee.
I have confirmed that other bookings are showing the same issue as well.
Ex. K25081512122H01 // Shinsegae Youngrangho Resort
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Files
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image.png (110 KB)
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Tracy Tran, 12/16/2025 02:04 AM
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이미지 (1).png (112 KB)
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Tracy Tran, 12/16/2025 02:04 AM
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picture110-1.png (221 KB)
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Joseph Vo, 03/02/2026 06:56 AM
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picture110-2.png (137 KB)
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Joseph Vo, 03/02/2026 06:56 AM
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picture110-3.png (47.7 KB)
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Joseph Vo, 03/02/2026 06:56 AM
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image.png (140 KB)
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Holden Dang, 03/02/2026 09:32 AM
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picture508-1.png (177 KB)
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Create BK (Postman) |
Holden Dang, 03/02/2026 09:51 AM
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picture508-2.png (270 KB)
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BK (Web) |
Holden Dang, 03/02/2026 09:51 AM
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picture508-3.png (136 KB)
picture508-3.png |
Cancel BK (Postman) |
Holden Dang, 03/02/2026 09:51 AM
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picture508-4.png (245 KB)
picture508-4.png |
Cancel Charge (Web) |
Holden Dang, 03/02/2026 09:51 AM
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- Due date set to 12/26/2025
- Status changed from 신규(New) to QA test
- Assignee changed from Daniel Do to Tracy Tran
- Start date set to 12/26/2025
- % Done changed from 0 to 100
- Estimated time set to 1.00 h
- Build env. set to Prod
This value has been inserted into booking processing, but it's not used anywhere.
We've tried to fix it before, but some of the logic could cause a risk issue for the booking process.
So we'll keep it to today.
=> Solution: Remove UI show this value
- Status changed from QA test to 피드백(Feedback)
- Assignee changed from Tracy Tran to Daniel Do
We cannot remove this field on UI as it is using for updating cancellation charge manual if any.
Please check and advise
anh Joseph Vo
- Assignee changed from Daniel Do to Tan Jang
- Due date changed from 12/26/2025 to 03/02/2026
- Status changed from 피드백(Feedback) to 진행(Doing)
- Start date changed from 12/26/2025 to 03/02/2026
- Estimated time changed from 1.00 h to 4.00 h
- Build env. deleted (
Prod)
New case:
Dear Team, K26021811389H01 // Eldorado Resort
This booking was canceled with free cancellation based on the vendor policy, however, a seller-side cancellation fee of USD 6.26 was applied.
However, the “Cancel Charge” under the buying rate is showing as KRW 870,000, and the same amount is also displayed in the extranet. The hotel is currently inquiring about this discrepancy.
Could you please check and advise why the amount of KRW 870,000 is being displayed? Thank you!
- Status changed from 진행(Doing) to QA test
- Assignee changed from Tan Jang to Tracy Truong
- Build env. set to Dev
- Assignee changed from Tracy Truong to Holden Dang
Tested on Dev env => Passed
- Assignee changed from Tracy Tran to Tan Jang
- Status changed from 완료(Done) to QA test
- Assignee changed from Tan Jang to Tracy Tran
- Build env. changed from Dev to Staging
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