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VOC support #2542

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[Urgent] Please amend the buying rate K25110410443H01 // Hotel Sirius

Added by Tracy Tran 3 months ago. Updated 2 months ago.

Status:
완료성공(Resolve)
Priority:
긴급(Emergency)
Assignee:
Target version:
Start date:
12/05/2025
Due date:
12/05/2025
% Done:

100%

Estimated time:
Part:
Build env.:
Prod

Description


Dear Tom,

K25110410443H01 // Hotel Sirius

please support to change data as below:

V Payment: change to Not Paid
VCC Status: change to Fully Cancelled
Vendor Balance: change to 134,385

Reason: A rate difference occurred on this booking due to an agent issue. Hotel cancelled old charge for us to change rate then re-charge again.


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image.png (215 KB) image.png Tracy Tran, 12/04/2025 09:19 AM
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