VOC

Request :
Dear VOC Team, K25091110921H01/Shinjuku Washington Hotel Main

This booking was NRF plan and applied CXL fee.
But agent mentioned that this booking was cancelled for free in deadline.
Please kindly check the log for this booking and if there was any issue. Thank you!

[full log]

{
"transactionSetId": "0D92C8A5C24B4C43BE3B19C7B8728CCC",
"status": "available",
"occupancy": {
"minAdultCount": 2,
"minChildCount": 0,
"minSumCount": 2,
"maxAdultCount": 2,
"maxChildCount": 0,
"maxSumCount": 2
},
"amount": {
"currency": "KRW",
"totalNetAmount": 939818.0,
"totalMspAmount": null,
"rateType": "standard_rate",
"nightly": [ {
"roomNo": 1,
"amounts": [ {
"date": "2025-10-25",
"netAmount": 278465.0,
"mspAmount": null
}, {
"date": "2025-10-26",
"netAmount": 220451.0,
"mspAmount": null
}, {
"date": "2025-10-27",
"netAmount": 220451.0,
"mspAmount": null
}, {
"date": "2025-10-28",
"netAmount": 220451.0,
"mspAmount": null
}
]
}
]
},
"cancellationPolicy": {
"isNonRefundable": false,
"timeZone": "Asia/Tokyo",
"penaltyBasis": "whole_nights",
"policies": [ {
"fromDateTime": "2025-09-11 13:33:42",
"toDateTime": "2025-10-22 23:59:59",
"rateOrAmount": "rate",
"penaltyValue": 0.0
}, {
"fromDateTime": "2025-10-23 00:00:00",
"toDateTime": "2025-10-25 23:59:59",
"rateOrAmount": "rate",
"penaltyValue": 100.0
}
]
}
}