OMH

Plan: https://www.figma.com/design/0x5UMVnHNR7eo4sbHoy7Gn/Email-Template?node-id=53-416&p=f&t=MA61eiiTqP3qaKEk-0
Design: https://www.figma.com/design/rKpXzV8hRJIgtVK4QtJqi8/B2C--B2B?node-id=9008-2854&p=f&t=J1q87DYTSXZLIz54-0

Mon Nguyen wrote in #note-6:

Dear Zia Han

How can we get the Username to send this email ?
Because when we search booking just have the bookingItemCode & verifyOTPCode

Thank you

I heard from Kelly that this name field will be pulled from the guest information entered when the user creates a booking on the B2C page.
So I understand that it is retrieved by checking the guest information with the bookingItemCode.
Could you please confirm if my understanding is correct?

Zia Han wrote in #note-8:

Mon Nguyen wrote in #note-6:

Dear Zia Han

How can we get the Username to send this email ?
Because when we search booking just have the bookingItemCode & verifyOTPCode

Thank you

I heard from Kelly that this name field will be pulled from the guest information entered when the user creates a booking on the B2C page.
So I understand that it is retrieved by checking the guest information with the bookingItemCode.
Could you please confirm if my understanding is correct?

Dear Zia Han
I think we should hide UserName on the OTP verification email becus these reason:
- We can't know what should we get UserName when search booking non-member base on email with case that email have over one booking and difference userName every booking
- We lost more performance when every send email OTP verification come to get userName by Member Login or Non-Member search booking list

Thank you

As you mentioned, if there are performance issues with the OTP verification email, we should update the plan to remove the User Name.
I’ll ask Eric to update the design. For wording, please note that “{User name}” will simply be replaced with “Customer.”. It will be applied to both PC and Mobile.

note: (as-is) >> (to be)
- KR : 안녕하세요, {HONG GIL DONG} 고객님. >> 안녕하세요, 고객님.
- EN : Dear {HONG GIL DONG} >> Dear Customer,

Zia Han wrote in #note-10:

As you mentioned, if there are performance issues with the OTP verification email, we should update the plan to remove the User Name.
I’ll ask Eric to update the design. For wording, please note that “{User name}” will simply be replaced with “Customer.”. It will be applied to both PC and Mobile.

note: (as-is) >> (to be)
- KR : 안녕하세요, {HONG GIL DONG} 고객님. >> 안녕하세요, 고객님.
- EN : Dear {HONG GIL DONG} >> Dear Customer,

Updated, I will let you know after deployed
Thank you