VOC

Hope you are doing well.
Please help me find out why the following order failed. We saw that your API returned a failure. The specific log is as follows. This is very important to us. The user has been waiting. Thank you.
Request：
"<CreateOrderRequest><AuthenticationToken><Username>alitrip</Username><RequestTimestamp>1750892407</RequestTimestamp><Signature>b91f6dfc150a586200a9eb4cc785bfa40f800d02e7e7afb17a3d42514c1c618e</Signature></AuthenticationToken><CheckIn>2025-08-02</CheckIn><CheckOut>2025-08-03</CheckOut><RateKey>832056_2^1^8</RateKey><RateCode>832056_2^1^8</RateCode><RoomTypeCode>RAA16393</RoomTypeCode><HotelCode>846894</HotelCode><PaymentType>1</PaymentType><RateCategory>2</RateCategory><PaxNameRooms><PaxNameRoom><RoomIndex>1</RoomIndex><Adults>2</Adults><Children>1</Children><ChildrenAges><Age>8</Age></ChildrenAges><PaxNames><PaxName><Surname>JINRI</Surname><Name>CHA</Name><Type>Adults</Type><SalesCountry>KR</SalesCountry><UserCountry>KR</UserCountry></PaxName><PaxName><Surname>DAEWON</Surname><Name>LEE</Name><Type>Adults</Type><SalesCountry>KR</SalesCountry><UserCountry>KR</UserCountry></PaxName><PaxName><Surname></Surname><Type>Children</Type><SalesCountry>KR</SalesCountry><UserCountry>KR</UserCountry></PaxName></PaxNames></PaxNameRoom></PaxNameRooms><TaoBaoHotelId>666934813880</TaoBaoHotelId><TaoBaoRoomTypeId>3808187108880</TaoBaoRoomTypeId><TaoBaoOrderId>45693566330131022</TaoBaoOrderId><CurrencyCode>JPY</CurrencyCode><TotalPrice>14683.0</TotalPrice><PaidPrice>15932.35</PaidPrice><Nationality>Mainland</Nationality><Memo></Memo><ContactSurname>JINRI</ContactSurname><ContactName>CHA</ContactName><ContactEmail>jjrm86@hanmail.net</ContactEmail><ContactPhone>01032498868</ContactPhone></CreateOrderRequest>",

Response：
"<CreateOrderResponse><ResponseTimestamp>1750892407</ResponseTimestamp><TaoBaoOrderId>0</TaoBaoOrderId><Error><Code>SYSTEM_EXCEPTION</Code><Message>System error,
     please check the rate/order status again.</Message></Error></CreateOrderResponse>",

Zero
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发件人：谷绍帅(屿择) <gushaoshuai.gss@alibaba-inc.com>
发送时间：2025年4月24日(周四) 17:03
收件人："Tran Thuy Tram (Tracy)"<tram.tt@ohmyhotel.com>; API SUPPORT<api_support@ohmyhotel.com>; "Thinh Vo (Joseph)"<thinh.vp@ohmyhotel.com>; Content Group<content@ohmyhotel.com>
抄　送："黄鑫(汐纭)"<xiyun.hx@alibaba-inc.com>; "王静(苡欢)"<yihuan.wj@alibaba-inc.com>
主　题：回复：回复：回复：回复：回复：回复：[OHMYHOTEL] - ALITRIP - Request check hotel mapping list

Dear Team ，

I would like to ask if there is any progress regarding the issue of hotel push caused by cityId?
As well as the questions in the last email, such as the picture display