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결함(Bug) #1514

closed

[issue] Slow Traveler Name Search in Admin

Added by Zia Han 6 months ago. Updated 4 months ago.

Status:
완료성공(Resolve)
Priority:
보통(Normal)
Assignee:
Tom Dong
Start date:
09/22/2025
Due date:
09/29/2025
% Done:

100%

Estimated time:
8.00 h
Part:
Build env.:
Prod

Description

I’d like to report a performance issue regarding the Traveler name search.

Path: Admin > Bookings > Hotel Bookings > (Search) Traveler name

Problem : The search speed is extremely slow — it takes so long that it feels almost like an infinite loading error.

Request : 1) Could you please explain the root cause?
2) we kindly request performance improvements, as this feature is frequently used in practice (e.g., for CS support).

Thank you for your support.

Files

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Slow Traveler Name Search in Admin.png (722 KB) Slow Traveler Name Search in Admin.png Zia Han, 09/12/2025 06:17 AM
picture200-1.png (65.1 KB) picture200-1.png ziniy Kang, 09/26/2025 02:40 AM
Ohmy Admin and 7 more pages - Work 2 - Microsoft​ Edge 2025-09-30 08-47-19.mp4 (35.3 MB) Ohmy Admin and 7 more pages - Work 2 - Microsoft​ Edge 2025-09-30 08-47-19.mp4 Tracy Truong, 09/30/2025 01:50 AM
picture694-2.png (311 KB) picture694-2.png case 1 Tracy Truong, 09/30/2025 02:08 AM
picture694-3.png (327 KB) picture694-3.png case 2 Tracy Truong, 09/30/2025 02:08 AM
picture694-4.png (313 KB) picture694-4.png case 3 Tracy Truong, 09/30/2025 02:08 AM
picture694-5.png (319 KB) picture694-5.png case 4 Tracy Truong, 09/30/2025 02:08 AM
picture694-6.png (276 KB) picture694-6.png case 5 Tracy Truong, 09/30/2025 02:08 AM
picture694-7.png (77.7 KB) picture694-7.png Partner Tracy Truong, 09/30/2025 02:08 AM
picture386-1.png (197 KB) picture386-1.png Case 1 Tracy Truong, 10/01/2025 03:57 AM
picture386-2.png (111 KB) picture386-2.png Case 2 - VN Tracy Truong, 10/01/2025 03:57 AM
picture386-3.png (153 KB) picture386-3.png Case 2 - KR Tracy Truong, 10/01/2025 03:57 AM
picture386-4.png (133 KB) picture386-4.png Case 3 Tracy Truong, 10/01/2025 03:57 AM
picture386-5.png (142 KB) picture386-5.png Case 4 Tracy Truong, 10/01/2025 03:57 AM
picture386-6.png (147 KB) picture386-6.png Case 5 Tracy Truong, 10/01/2025 03:57 AM
picture386-7.png (134 KB) picture386-7.png Case 6 Tracy Truong, 10/01/2025 03:57 AM
picture386-8.png (113 KB) picture386-8.png PARTNER Tracy Truong, 10/01/2025 03:57 AM
Filter BK date & Traveller- Microsoft​ Edge 2025-10-09 15-06-42.mp4 (8.57 MB) Filter BK date & Traveller- Microsoft​ Edge 2025-10-09 15-06-42.mp4 Case 1 Tracy Truong, 10/09/2025 08:07 AM
Case 2 Filter BK date, Country, Traveller- Microsoft​ Edge 2025-10-09 15-08-46.mp4 (15.8 MB) Case 2 Filter BK date, Country, Traveller- Microsoft​ Edge 2025-10-09 15-08-46.mp4 Case 2 Tracy Truong, 10/09/2025 08:10 AM
Case 3 Filter BK date, Country, Hotel name, Traveller name- Microsoft​ Edge 2025-10-09 15-12-45.mp4 (10.6 MB) Case 3 Filter BK date, Country, Hotel name, Traveller name- Microsoft​ Edge 2025-10-09 15-12-45.mp4 Case 3 Tracy Truong, 10/09/2025 08:13 AM
Case 4 Filter BK date, Country, Hotel code, Traveller - Microsoft​ Edge 2025-10-09 15-15-00.mp4 (7.29 MB) Case 4 Filter BK date, Country, Hotel code, Traveller - Microsoft​ Edge 2025-10-09 15-15-00.mp4 Case 4 Tracy Truong, 10/09/2025 08:15 AM
Case 5 Filter BK date, Hotel Name, Traveller - Microsoft​ Edge 2025-10-09 15-16-48.mp4 (8.45 MB) Case 5 Filter BK date, Hotel Name, Traveller - Microsoft​ Edge 2025-10-09 15-16-48.mp4 Case 5 Tracy Truong, 10/09/2025 08:17 AM
Case 6 Filter BK date, Hotel code, Traveller - Microsoft​ Edge 2025-10-09 15-18-38.mp4 (8.25 MB) Case 6 Filter BK date, Hotel code, Traveller - Microsoft​ Edge 2025-10-09 15-18-38.mp4 Case 6 Tracy Truong, 10/09/2025 08:19 AM
picture127-1.png (226 KB) picture127-1.png Partner Tracy Truong, 10/09/2025 08:25 AM
Ohmy Partners and 7 more pages - Work 2 - Microsoft​ Edge 2025-10-13 13-29-56.mp4 (17.5 MB) Ohmy Partners and 7 more pages - Work 2 - Microsoft​ Edge 2025-10-13 13-29-56.mp4 Tracy Truong, 10/13/2025 06:30 AM

Related issues

Related to Ellis improvement - 개선(improvement) #1760: [Admin Site] Improve Admin Site performance신규(New)Dan Hoang09/30/202512/16/2025

Actions
Related to .biz Hotel Improvements - QA #1898: [STAG] Did not record when changed traveller name완료성공(Resolve)Tom Dong10/13/202510/13/2025

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