개선(improvement) #1263
closed기능(Feature) #1110: * EMAIL TEMPLATE CHANGE
10_[Ohmyhotel] Voucher/Receipt
100%
Description
MEMO:
Khi user BK hoàn tất, thì chỉ gửi voucher email.
Receipt không gửi. 
Files
Related issues
Updated by ziniy Kang 7 months ago
- Tracker changed from 기능(Feature) to 개선(improvement)
Updated by Zia Han 6 months ago
Dear Joo dev
Regarding #1263, I would like to request not to send invoice, voucher, or receipt emails to B2C customers.
These emails should be sent only to B2B customers.
This means that for both B2C members and non-members, they will only receive the Booking Confirm, Cancel, and Pending form emails when the booking is completed or canceled.
I will also reflect this in the Figma design document.
Please understand that I am informing you first before updating the planning Storyboard.
Updated by Joseph Vo 6 months ago
Dear Zia Han
Currently invoice, voucher, or receipt emails also don't send to Customer when booking completed or cancelled.
But on Admin site we allow our admin can send it if the guest request? Do you mean we will disable these functions on Admin site also?
Please re-check this part again with KR SCM, or GBO team. Thank you
Updated by Zia Han 6 months ago
Joseph Vo wrote in #note-7:
Dear Zia Han
Currently invoice, voucher, or receipt emails also don't send to Customer when booking completed or cancelled.
But on Admin site we allow our admin can send it if the guest request? Do you mean we will disable these functions on Admin site also?
Please re-check this part again with KR SCM, or GBO team. Thank you
Joseph Vo, Joo dev
Thanks to the development team’s clarification, I also checked with the SCM and GBO teams.
I realized I misunderstood the current implementation — my apologies! Please ignore the plan all I mentioned earlier in this.
Instead, please proceed so that the existing developed logic remains as is, and only the design is replaced.
Sorry for the change of request. I just want to reflect the Operations team’s requirements before the work starts.
Regarding Invoice, Voucher, and Receipt, I have the following request to update the sending logic :
1. B2C
1)Voucher, Receipt: Update according to the Figma design.
(For Invoice, I will request a design update later once the new design is ready.)
2)Voucher : When a customer completes a booking (both member and non-member), send the Voucher automatically.
Please send the Booking Confirmation email first, and then the Voucher a few seconds later.
For cancellation or pending (delayed) cases, do not send the Voucher.
- Email subject:
Kor ver. : [오마이호텔] 호텔 바우처 안내 - ${BookingItemCode}
Eng ver. : [Ohmyhotel] Hotel Voucher - ${BookingItemCode}
(Please let me know if translations for other languages are needed.)
2. B2B
(this is just noti. Planning and design work still required, will request later)
When a customer completes a booking, send Invoice, Voucher, and Receipt.
Invoice design work will be required.
Please note that issue #1263 only covers the request for B2C (member and non-member).
For B2B, we will create a separate Redmine issue for development after the planning and design work is completed.
cc. ziniy Kang
Updated by Zia Han 6 months ago
Conclusion
0. OMH, OMT both apply
1. Voucher
- Update according to the Figma design.
- Send the Voucher automatically.
- Sending conditions: please refer to the comment above. (NO 1)
2. Receipt
- Update according to the Figma design.
- No need to send as an email.
- For the Receipt placement, please refer to the attached image file.
ziniy Kang, Joo dev
However, I believe a design update is required. Once the redesign is completed, I will share it with the Dev team.
Question to Dev team: Don’t we also need a mobile version of Voucher design?
Updated by Zia Han 6 months ago
- Related to 개선(improvement) #1650: [Design] Invoice/Voucher/Receipt added
Updated by ziniy Kang 6 months ago
- Assignee changed from Zia Han to Joo dev
@@ VOUCHER
1. Màn hình Voucher
Voucher: Cập nhật design mới.
2. Logic gửi Voucher tự động
Điều kiện gửi:
Khi khách hàng hoàn tất đặt phòng (áp dụng cho cả thành viên và không phải thành viên) → Gửi Voucher tự động
Trường hợp hủy hoặc pending/delayed → Không gửi Voucher
Thứ tự gửi
Sau khi đặt phòng thành công, gửi email Xác nhận Đặt phòng (Booking Confirmation)
Vài giây sau, gửi email Voucher
3. Tiêu đề email
Tiếng Hàn: [오마이호텔] 호텔 바우처 안내 - ${BookingItemCode}
Tiếng Anh: [Ohmyhotel] Hotel Voucher - ${BookingItemCode}
- Cập nhật màn hình Receipt theo thiết kế Figma
- Không cần gửi qua email
- Vị trí hiển thị Receipt (Payment > detail info như hình)
Updated by Zia Han 6 months ago
I’m really sorry to bring up this change so late, but I couldn’t avoid it for the sake of the user experience.
Could we adjust the design as follows? I’ll make sure to pass it on to Eric.
[requestList] and [remark] should be added at the very end of the table under the label Guest Requests, separated by a line break.
1.If only one of them has a value, please display only that one.
2.If both are empty, please display: No additional requests.
cc. ziniy Kang, Eric Quach
Updated by Tracy Truong 5 months ago
- File picture442-1.png picture442-1.png added
- File picture442-2.png picture442-2.png added
- File picture442-3.png picture442-3.png added
- File picture442-4.png picture442-4.png added
- Status changed from QA test to 완료실패(Failed)
- Assignee changed from Tracy Tran to Joo dev
ziniy Kang wrote in #note-18:
@@ VOUCHER
@@ Receipt
1. Màn hình Voucher
Voucher: Cập nhật design mới.
2. Logic gửi Voucher tự động
Điều kiện gửi:
Khi khách hàng hoàn tất đặt phòng (áp dụng cho cả thành viên và không phải thành viên) → Gửi Voucher tự động
Trường hợp hủy hoặc pending/delayed → Không gửi Voucher
Thứ tự gửi
Sau khi đặt phòng thành công, gửi email Xác nhận Đặt phòng (Booking Confirmation)
Vài giây sau, gửi email Voucher
3. Tiêu đề email
Tiếng Hàn: [오마이호텔] 호텔 바우처 안내 - ${BookingItemCode}
Tiếng Anh: [Ohmyhotel] Hotel Voucher - ${BookingItemCode}
- Cập nhật màn hình Receipt theo thiết kế Figma
- Không cần gửi qua email
- Vị trí hiển thị Receipt (Payment > detail info như hình)
Checked on Dev:
BK voucher
1: email sending order => Failed
Email voucher is being sent earlier than confirmation email
2: Cancel BK - do not send voucher email => ok
3. Email subject => KR ver - failed
=> please change to [오마이호텔] 호텔 바우처 안내 - ${BookingItemCode}
BK Receipt
Can not check on Dev due to booking make through fake card so there is no payment infomation
Updated by Tracy Tran 5 months ago
- Assignee changed from Tracy Tran to Tracy Truong
Updated by Tracy Truong 5 months ago
- File picture312-1.png picture312-1.png added
- File picture312-2.png picture312-2.png added
- File picture312-3.png picture312-3.png added
- Status changed from QA test to 완료실패(Failed)
- Assignee changed from Tracy Truong to Joo dev
1: email sending order => rechecked,
ENG ver: ok
KR ver: Failed
2: Cancel BK - do not send voucher email => ok
3. Email subject => KR ver - recheck, ok
4. Receipt, ok
Updated by Tracy Tran 5 months ago
- Assignee changed from Tracy Tran to Tracy Truong
Updated by Tracy Truong 5 months ago
- File picture698-1.png picture698-1.png added
- Status changed from QA test to 완료(Done)
- Assignee changed from Tracy Truong to Joo dev
Tracy Truong wrote in #note-29:
1: email sending order => rechecked,
ENG ver: ok
KR ver: Failed
2: Cancel BK - do not send voucher email => ok
3. Email subject => KR ver - recheck, ok
4. Receipt, ok
Rechecked, ok
Updated by Tracy Truong 5 months ago
- File picture381-1.png picture381-1.png added
- File picture381-2.png picture381-2.png added
- File picture381-3.png picture381-3.png added
- File picture381-4.png picture381-4.png added
- File picture381-5.png picture381-5.png added
- Status changed from QA test to 완료실패(Failed)
- Assignee changed from Tracy Tran to Joo dev
Tracy Truong wrote in #note-32:
Tracy Truong wrote in #note-29:
1: email sending order => rechecked,
ENG ver: ok
KR ver: Failed
2: Cancel BK - do not send voucher email => ok
3. Email subject => KR ver - recheck, ok
4. Receipt, ok
Checked on STAG
Sending order => ok
Voucher: lack off Gueat request subject => failed
Figma: https://www.figma.com/design/rKpXzV8hRJIgtVK4QtJqi8/B2C--B2B?node-id=11738-213314&t=I5s4F8lax6Pc9POr-1
Updated by Tracy Truong 5 months ago
- File picture904-1.png picture904-1.png added
- Status changed from QA test to 완료(Done)
- Assignee changed from Tracy Tran to Joo dev
Rechecked, done
Updated by Tracy Truong 5 months ago
- File image.png image.png added
- File picture472-1.png picture472-1.png added
- File picture472-2.png picture472-2.png added
- File picture472-3.png picture472-3.png added
- Status changed from QA test to 완료실패(Failed)
Guidelines => already changed to KR
Please change color of subject to #000 (receipt template)
Change color & shape frame of BK number field
design link: https://www.figma.com/design/rKpXzV8hRJIgtVK4QtJqi8/B2C--B2B?node-id=11766-213670&t=bbgOEPHTftMFLqFh-1
Updated by Tracy Truong 5 months ago
- Status changed from QA test to 완료실패(Failed)
- Assignee changed from Tracy Tran to Joo dev
Please adjust as disscussed
Updated by Tracy Truong 5 months ago
- File picture405-1.png picture405-1.png added
- File picture405-2.png picture405-2.png added
- File picture405-3.png picture405-3.png added
- File picture405-4.png picture405-4.png added
- Status changed from QA test to 완료(Done)
- Assignee changed from Tracy Tran to Joo dev
Rechecked, done
Updated by ziniy Kang 5 months ago
- Description updated (diff)
MEMO: Khi user BK hoàn tất, thì chỉ gửi voucher email.
Receipt không gửi.
Updated by ziniy Kang 4 months ago
- Status changed from 완료(Done) to QA test
- Assignee changed from Joo dev to Tracy Truong
Updated by Tracy Truong 4 months ago
- File [Ohmyhotel] Hotel Voucher - K25110510821H01.eml [Ohmyhotel] Hotel Voucher - K25110510821H01.eml added
- File [오마이호텔] 호텔 바우처 안내 - K25110510814H01.eml [오마이호텔] 호텔 바우처 안내 - K25110510814H01.eml added
- File picture954-3.png picture954-3.png added
- File picture954-4.png picture954-4.png added
- File picture954-5.png picture954-5.png added
- File picture954-6.png picture954-6.png added
- File picture954-7.png picture954-7.png added
- File picture954-8.png picture954-8.png added
- File picture954-9.png picture954-9.png added
- Status changed from QA test to 피드백(Feedback)
- Assignee changed from Tracy Truong to Joo dev
Please adjuste text: Meal & Breakfast Type is dispalyed in 1 line (admin voucher)
Updated by Tracy Truong 4 months ago
- File picture902-1.png picture902-1.png added
- File picture902-2.png picture902-2.png added
Receipt: wrong color/text format in footer, wrong guest name, wrong Bk code frame
Updated by Tracy Truong 4 months ago
- File picture943-1.png picture943-1.png added
- File picture943-2.png picture943-2.png added
- File picture943-3.png picture943-3.png added
- Status changed from QA test to 완료성공(Resolve)
Receipt:
Booker name: fix on task http://redmine.ohmytrip.com/issues/2052
Phone number: fix on task http://redmine.ohmytrip.com/issues/2034
