개선(improvement) #1256
closed기능(Feature) #1110: * EMAIL TEMPLATE CHANGE
2_[Ohmyhotel] Hotel Booking Cancellation
Added by ziniy Kang 7 months ago. Updated 4 months ago.
100%
Description

Files
| picture151-1.png (121 KB) picture151-1.png | ziniy Kang, 08/26/2025 05:23 AM | ||
| Changed css.png (75.8 KB) Changed css.png | Mon Nguyen, 09/05/2025 10:02 AM | ||
| Confirm apply just bk Non-Member EN Ver.png (114 KB) Confirm apply just bk Non-Member EN Ver.png | Mon Nguyen, 09/08/2025 01:40 AM | ||
| Confirm apply just bk Non-Member VI Ver.png (51.9 KB) Confirm apply just bk Non-Member VI Ver.png | Mon Nguyen, 09/08/2025 01:40 AM | ||
| Question about Cancellation Policy.png (51.6 KB) Question about Cancellation Policy.png | Mon Nguyen, 09/08/2025 06:30 AM | ||
| data booking details template.png (174 KB) data booking details template.png | Mon Nguyen, 09/08/2025 06:30 AM | ||
| picture379-1.png (148 KB) picture379-1.png | Tracy Truong, 09/19/2025 04:31 AM | ||
| picture410-1.png (109 KB) picture410-1.png | case 2,4 | Tracy Truong, 09/22/2025 03:35 AM | |
| picture410-2.png (245 KB) picture410-2.png | case 6 | Tracy Truong, 09/22/2025 03:35 AM | |
| picture410-3.png (133 KB) picture410-3.png | case 3 | Tracy Truong, 09/22/2025 03:35 AM | |
| picture410-4.png (22.6 KB) picture410-4.png | case 1 | Tracy Truong, 09/22/2025 03:35 AM | |
| picture542-2.png (119 KB) picture542-2.png | Tracy Truong, 10/01/2025 06:23 AM | ||
| picture542-3.png (65.3 KB) picture542-3.png | Tracy Truong, 10/01/2025 06:23 AM | ||
| picture542-4.png (42.2 KB) picture542-4.png | Tracy Truong, 10/01/2025 06:23 AM | ||
| picture542-6.png (23.3 KB) picture542-6.png | Tracy Truong, 10/01/2025 06:23 AM | ||
| picture547-1.png (99.8 KB) picture547-1.png | Tracy Truong, 10/01/2025 06:49 AM | ||
| picture547-2.png (56.3 KB) picture547-2.png | Tracy Truong, 10/01/2025 06:49 AM | ||
| picture547-3.png (52.3 KB) picture547-3.png | Tracy Truong, 10/01/2025 06:49 AM | ||
| picture547-4.png (43.1 KB) picture547-4.png | Tracy Truong, 10/01/2025 06:49 AM | ||
| picture864-1.png (31.9 KB) picture864-1.png | Tracy Truong, 10/03/2025 06:37 AM | ||
| picture864-2.png (101 KB) picture864-2.png | Tracy Truong, 10/03/2025 06:37 AM | ||
| picture864-3.png (29.4 KB) picture864-3.png | Tracy Truong, 10/03/2025 06:37 AM | ||
| picture079-1.png (76.8 KB) picture079-1.png | Tracy Truong, 10/06/2025 04:05 AM | ||
| image.png (43.5 KB) image.png | Tracy Truong, 10/15/2025 02:00 AM | ||
| picture784-1.png (99.4 KB) picture784-1.png | Tracy Truong, 10/15/2025 02:02 AM | ||
| picture784-2.png (108 KB) picture784-2.png | Tracy Truong, 10/15/2025 02:02 AM | ||
| picture719-1.png (56.8 KB) picture719-1.png | Design | Tracy Truong, 10/15/2025 06:09 AM | |
| picture719-3.png (94.3 KB) picture719-3.png | Tracy Truong, 10/15/2025 06:09 AM | ||
| picture073-1.png (110 KB) picture073-1.png | Tracy Truong, 10/17/2025 07:17 AM | ||
| picture073-2.png (63.1 KB) picture073-2.png | Tracy Truong, 10/17/2025 07:17 AM | ||
| picture073-3.png (51.9 KB) picture073-3.png | Tracy Truong, 10/17/2025 07:17 AM | ||
| picture460-1.png (112 KB) picture460-1.png | Tracy Truong, 10/20/2025 02:34 AM | ||
| picture460-2.png (59.8 KB) picture460-2.png | Tracy Truong, 10/20/2025 02:34 AM | ||
| picture460-3.png (54.5 KB) picture460-3.png | Tracy Truong, 10/20/2025 02:34 AM | ||
| picture460-4.png (122 KB) picture460-4.png | Tracy Truong, 10/20/2025 02:34 AM | ||
| picture460-5.png (72 KB) picture460-5.png | Tracy Truong, 10/20/2025 02:34 AM | ||
| picture460-6.png (58.9 KB) picture460-6.png | Tracy Truong, 10/20/2025 02:34 AM | ||
| picture460-7.png (52.1 KB) picture460-7.png | Tracy Truong, 10/20/2025 02:34 AM | ||
| picture460-8.png (106 KB) picture460-8.png | Tracy Truong, 10/20/2025 02:34 AM | ||
| [Ohmyhotel] Hotel Cancellation Notice - K25110510814H01.eml (15 KB) [Ohmyhotel] Hotel Cancellation Notice - K25110510814H01.eml | Tracy Truong, 11/05/2025 03:42 AM | ||
| [오마이호텔] 호텔 예약취소 안내 - K25110510810H01.eml (17.3 KB) [오마이호텔] 호텔 예약취소 안내 - K25110510810H01.eml | Tracy Truong, 11/05/2025 03:42 AM | ||
| picture030-1.png (56.7 KB) picture030-1.png | Tracy Truong, 11/05/2025 03:44 AM | ||
| picture030-2.png (103 KB) picture030-2.png | Tracy Truong, 11/05/2025 03:44 AM | ||
| picture030-3.png (39.8 KB) picture030-3.png | Tracy Truong, 11/05/2025 03:44 AM | ||
| picture030-4.png (63.3 KB) picture030-4.png | Tracy Truong, 11/05/2025 03:44 AM | ||
| picture030-5.png (118 KB) picture030-5.png | Tracy Truong, 11/05/2025 03:44 AM | ||
| picture030-6.png (75.5 KB) picture030-6.png | Tracy Truong, 11/05/2025 03:44 AM | ||
| picture030-7.png (501 KB) picture030-7.png | Tracy Truong, 11/05/2025 03:44 AM | ||
| picture030-8.png (430 KB) picture030-8.png | Tracy Truong, 11/05/2025 03:44 AM | ||
| picture030-9.png (441 KB) picture030-9.png | Tracy Truong, 11/05/2025 03:44 AM |
Related issues
Updated by ziniy Kang 7 months ago
- Tracker changed from 기능(Feature) to 개선(improvement)
Updated by Mon Nguyen 6 months ago
- Status changed from 신규(New) to 피드백(Feedback)
- Assignee changed from Mon Nguyen to Lexi Kim
Dear Lexi Kim
Please help me answer some question:
1. This template apply for what type booking ? (B2C Member or B2C Non-Member or both)
2. When apply both B2C Member, what should we do with info PIN Number ?
Thanks you
Updated by Mon Nguyen 6 months ago
Waiting reply to estimate time about booking B2C member are apply that request or not
Updated by Mon Nguyen 6 months ago
- Estimated time set to 7.00 h
Estimate time for case update service & add the template cancel booking Non-Member
Updated by Mon Nguyen 6 months ago
- File Changed css.png Changed css.png added
- Due date set to 09/08/2025
- Start date set to 09/05/2025
Update spent time & save info change css
Updated by Mon Nguyen 6 months ago
- File Confirm apply just bk Non-Member EN Ver.png Confirm apply just bk Non-Member EN Ver.png added
- File Confirm apply just bk Non-Member VI Ver.png Confirm apply just bk Non-Member VI Ver.png added
- Status changed from 피드백(Feedback) to 진행(Doing)
- Assignee changed from Zia Han to Mon Nguyen
- % Done changed from 30 to 70
- Estimated time changed from 7.00 h to 10.00 h
Re-estimate time & update confirm info Requirement
Updated by Mon Nguyen 6 months ago
- File Question about Cancellation Policy.png Question about Cancellation Policy.png added
- File data booking details template.png data booking details template.png added
- Assignee changed from Mon Nguyen to Zia Han
Dear Zia Han
I have a question about Cancellation Policy data show on this area on picture below
Did we show all or just one record when refundable full bill paided ?
Thank you
Updated by Zia Han 6 months ago
Mon Nguyen wrote in #note-10:
Dear Zia Han
I have a question about Cancellation Policy data show on this area on picture below
Did we show all or just one record when refundable full bill paided ?Thank you
This area should show the final refundable amount calculated based on all applicable cancellation policies.
From the customer’s perspective, they only need to see the exact amount they can actually get back.
For example, if the customer paid 100,000 KRW and the cancellation policy deducts 80% as a fee, the customer should see 20,000 KRW as the refundable amount.
Updated by Mon Nguyen 6 months ago
Zia Han wrote in #note-11:
Mon Nguyen wrote in #note-10:
Dear Zia Han
I have a question about Cancellation Policy data show on this area on picture below
Did we show all or just one record when refundable full bill paided ?Thank you
This area should show the final refundable amount calculated based on all applicable cancellation policies.
From the customer’s perspective, they only need to see the exact amount they can actually get back.For example, if the customer paid 100,000 KRW and the cancellation policy deducts 80% as a fee, the customer should see 20,000 KRW as the refundable amount.
Thank you
Updated by Mon Nguyen 6 months ago
- Status changed from 진행(Doing) to 완료(Done)
- % Done changed from 70 to 100
Update spent time
Updated by Mon Nguyen 6 months ago
- Status changed from 완료(Done) to QA test
- Assignee changed from Mon Nguyen to Tracy Tran
- Build env. set to Dev
Dear Tracy Tran
Please help me double check the email template booking base on Resend these booking
I already make, you can use the resend email to check without create new booking & payment
Cancel BK (6 template - 1 room)
- EN: K25091210023H01
- KO: K25091210024H01
- JA: K25091210025H01
- VI: K25091210027H01
- ZH: K25091210028H01
- ZS: K25091210029H01
Cancel BK (6 template - 3 rooms)
- EN: K25091210022H01
- KO: K25091210021H01
- JA: K25091210020H01
- VI: K25091210019H01
- ZH: K25091210017H01
- ZS: K25091210018H01
Thank you so much
Updated by Tracy Tran 6 months ago
- Assignee changed from Tracy Tran to Tracy Truong
Updated by Tracy Truong 6 months ago
- File picture379-1.png picture379-1.png added
- Status changed from QA test to 보류(Pending)
Currently, cannot cancel bk so cannot test
waiting IT check & fix issue before
Updated by Tracy Truong 6 months ago
- File picture410-1.png picture410-1.png added
- File picture410-2.png picture410-2.png added
- File picture410-3.png picture410-3.png added
- File picture410-4.png picture410-4.png added
- Status changed from 보류(Pending) to 완료실패(Failed)
- Assignee changed from Tracy Truong to Mon Nguyen
Figma: https://www.figma.com/design/0x5UMVnHNR7eo4sbHoy7Gn/Email-Template?node-id=204-410&t=mADZ0sA5O53shZq0-1
1. Lack of space in guest name
2. Lack of Payment method details
3: Lack of "|" between check in / check out
4. Wrong Refundable amount
5. Lack of service hour part. Duplicate Contact us part (in KR ver)
6. Delete "(" before Ohmyhotel in footer (ENG ver)
7. Click go to booking details btn > change to Log in Pop up in B2C page > fill ID & PW to sign in > Alert access denied
8. Lack of service hour part. Duplicate Contact us part (in KR ver)
Updated by Mon Nguyen 6 months ago
- Status changed from 완료실패(Failed) to QA test
- Assignee changed from Mon Nguyen to Tracy Tran
Dear Mrs. Tracy Tran
Please help me double check on Dev env
Thank you
Updated by Tracy Tran 5 months ago
- Assignee changed from Tracy Tran to Tracy Truong
Updated by Tracy Truong 5 months ago
- File picture542-2.png picture542-2.png added
- File picture542-3.png picture542-3.png added
- File picture542-4.png picture542-4.png added
- File picture542-6.png picture542-6.png added
- Status changed from QA test to 완료실패(Failed)
- Assignee changed from Tracy Truong to Mon Nguyen
KR ver:
Refundable amount: need to add comma (ex: 38,709VND )
Lack off Payment method (ex: Visa card)
Add space: "예약취소" => "예약 취소"
Figma: https://www.figma.com/design/0x5UMVnHNR7eo4sbHoy7Gn/Email-Template?node-id=695-2857&t=9bzJei8B8TBygb93-1
Updated by Tracy Truong 5 months ago
- File picture547-1.png picture547-1.png added
- File picture547-2.png picture547-2.png added
- File picture547-3.png picture547-3.png added
- File picture547-4.png picture547-4.png added
- Change subject email to [Ohmyhotel] Hotel Cancellation Notice - ${bookingNumber}
Figma: https://www.figma.com/design/0x5UMVnHNR7eo4sbHoy7Gn/Email-Template?node-id=695-2857&t=9bzJei8B8TBygb93-1 - Refundable amount: need to add comma (ex: 38,709VND )
- Lack off Payment method (ex: Visa card)
Updated by Mon Nguyen 5 months ago
Tracy Truong wrote in #note-22:
ENG ver:
- Change subject email to [Ohmyhotel] Hotel Cancellation Notice - ${bookingNumber}
Figma: https://www.figma.com/design/0x5UMVnHNR7eo4sbHoy7Gn/Email-Template?node-id=695-2857&t=9bzJei8B8TBygb93-1- Refundable amount: need to add comma (ex: 38,709VND )
- Lack off Payment method (ex: Visa card)
Dear Tracy Truong
Please help me double check on Dev env
And please ignore the Payment method, because the payment in dev env went wrong, so after we paid, not have that info then the process cancel we don't have any info around that
Thank you
Updated by Mon Nguyen 5 months ago
- Status changed from 완료실패(Failed) to QA test
- Assignee changed from Mon Nguyen to Tracy Truong
Updated by Tracy Truong 5 months ago
- File picture864-1.png picture864-1.png added
- File picture864-2.png picture864-2.png added
- File picture864-3.png picture864-3.png added
- Status changed from QA test to 완료(Done)
- Assignee changed from Tracy Truong to Mon Nguyen
Tracy Truong wrote in #note-21:
KR ver:
Refundable amount: need to add comma (ex: 38,709VND )
Lack off Payment method (ex: Visa card)
Add space: "예약취소" => "예약 취소"
Figma: https://www.figma.com/design/0x5UMVnHNR7eo4sbHoy7Gn/Email-Template?node-id=695-2857&t=9bzJei8B8TBygb93-1
Tracy Truong wrote in #note-22:
ENG ver:
- Change subject email to [Ohmyhotel] Hotel Cancellation Notice - ${bookingNumber}
Figma: https://www.figma.com/design/0x5UMVnHNR7eo4sbHoy7Gn/Email-Template?node-id=695-2857&t=9bzJei8B8TBygb93-1- Refundable amount: need to add comma (ex: 38,709VND )
- Lack off Payment method (ex: Visa card)
Checked on Dev, done
Updated by Mon Nguyen 5 months ago
- Status changed from 완료(Done) to QA test
- Assignee changed from Mon Nguyen to Tracy Tran
- Build env. changed from Dev to Staging
Dear Mrs. Tracy Tran
Please help me double check on STG env
Thank you
Updated by Tracy Truong 5 months ago
- File picture079-1.png picture079-1.png added
- Status changed from QA test to 완료실패(Failed)
- Assignee changed from Tracy Tran to Mon Nguyen
Don't have payment method details
Updated by Mon Nguyen 5 months ago
- Status changed from 완료실패(Failed) to QA test
- Assignee changed from Mon Nguyen to Tracy Truong
Dear Tracy Truong
Please try again one more time without case paid by scan QR code on env STG
That bug are fixed & just can test on PRD env, please help me note case paid by scan QR for test on PRD after this feature deployed
Thank you so much
Updated by Tracy Truong 5 months ago
- Status changed from QA test to 완료(Done)
- Assignee changed from Tracy Truong to Mon Nguyen
Mon Nguyen wrote in #note-28:
Dear Tracy Truong
Please try again one more time without case paid by scan QR code on env STG
That bug are fixed & just can test on PRD env, please help me note case paid by scan QR for test on PRD after this feature deployed
Thank you so much
this case will retest on Prod
Updated by Tracy Truong 5 months ago
- File image.png image.png added
- File picture784-1.png picture784-1.png added
- File picture784-2.png picture784-2.png added
- Status changed from QA test to 완료실패(Failed)
Please change booking status to "취소 완료" / "Cancelled" as requirement
Link requirement: https://www.figma.com/design/0x5UMVnHNR7eo4sbHoy7Gn/Email-Template?node-id=695-2857&t=gGk7DgRAG2BJ7qAj-1
Dear ziniy Kang Kang
Please support to reconfirm with Zia, on system we don't have booking status is "Cancellation Completed" as requirement.
Can we change it to "Cancelled"?
Updated by harry harry 5 months ago
- Assignee changed from Mon Nguyen to Joo dev
Updated by Tracy Truong 5 months ago
- File picture719-1.png picture719-1.png added
- File picture719-3.png picture719-3.png added
https://www.figma.com/design/rKpXzV8hRJIgtVK4QtJqi8/B2C--B2B?node-id=11504-186085&t=bbgOEPHTftMFLqFh-1
Email cancel nhưng đang để text của email confirm
Updated by ziniy Kang 5 months ago
- Đổi phần product price hiển thị số tiền khách phải trả. > plan updated
Updated by Tracy Tran 5 months ago
- Status changed from QA test to 피드백(Feedback)
- Assignee changed from Tracy Tran to Joo dev
Product price is not correct, please check again.
EN - PC web - bk confirm, cancel
Hotel voucher is wrong also
Updated by Tracy Truong 5 months ago
- File picture073-1.png picture073-1.png added
- File picture073-2.png picture073-2.png added
- File picture073-3.png picture073-3.png added
- Status changed from QA test to 피드백(Feedback)
- Assignee changed from Tracy Tran to Joo dev
Tracy Truong wrote in #note-33:
https://www.figma.com/design/rKpXzV8hRJIgtVK4QtJqi8/B2C--B2B?node-id=11504-186085&t=bbgOEPHTftMFLqFh-1
Email cancel nhưng đang để text của email confirm
Please change booking status to "취소 완료" / "Cancelled" as requirement
2 case rechecked, fixed already
But we have some points need to change:
1: Change font to Pretandard
2: Adjust top padding
3: Relocate CUR to after amount (ex: 20,781VND)
Updated by ziniy Kang 5 months ago
- Status changed from 피드백(Feedback) to 완료실패(Failed)
Updated by Tracy Truong 5 months ago
- File picture460-1.png picture460-1.png added
- File picture460-2.png picture460-2.png added
- File picture460-3.png picture460-3.png added
- File picture460-4.png picture460-4.png added
- File picture460-5.png picture460-5.png added
- File picture460-6.png picture460-6.png added
- File picture460-7.png picture460-7.png added
- File picture460-8.png picture460-8.png added
- Status changed from QA test to 완료(Done)
- Assignee changed from Tracy Tran to Joo dev
Rechecked, done
Updated by ziniy Kang 4 months ago
- Status changed from 완료(Done) to QA test
- Assignee changed from Joo dev to Tracy Truong
Updated by Tracy Truong 4 months ago
- File [Ohmyhotel] Hotel Cancellation Notice - K25110510814H01.eml [Ohmyhotel] Hotel Cancellation Notice - K25110510814H01.eml added
- File [오마이호텔] 호텔 예약취소 안내 - K25110510810H01.eml [오마이호텔] 호텔 예약취소 안내 - K25110510810H01.eml added
- File picture030-1.png picture030-1.png added
- File picture030-2.png picture030-2.png added
- File picture030-3.png picture030-3.png added
- File picture030-4.png picture030-4.png added
- File picture030-5.png picture030-5.png added
- File picture030-6.png picture030-6.png added
- File picture030-7.png picture030-7.png added
- File picture030-8.png picture030-8.png added
- File picture030-9.png picture030-9.png added
- Status changed from QA test to 완료성공(Resolve)
- Assignee changed from Tracy Truong to Joo dev
Updated by Tracy Truong 4 months ago
- Related to QA #2034: Change all phone numbers as below in the footer section of the email template. added